Access Scheduler

Why work for Nebraska Methodist Health System?

At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care – a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge.

We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in.

Location:

Methodist Corporate Office
Address: 825 S 169th St.

- Omaha, NE

Work Schedule:

Mon
- Fri, 8:30am to 5:00pm

Responsible for improving patient access and health system utilization by scheduling patients across multiple access points. Assist patients in navigating the system when searching for care and appropriately match patients to providers, better aligning patient demand with provider availability all while driving patient and provider satisfaction.

Facilitates access to Methodist Hospital services including program referrals and information by use of a computer based scheduling system or telephonic communication to meet the customer’s needs. Utilizes decision based tools to facilitate securing the right appointment with the right medical provider or team.

• Develops understanding of complex patient scheduling needs to facilitate information collection from patients and families and appropriate visit scheduling that meets individual needs.
• Maintains competence in use of scheduling and web applications.
• Appointments are made appropriately and correctly, including right patient, to right provider, right amount of time, right type of visit, right information, and using the right process.
• Required insurance information is obtained and loaded or verified for each appointment scheduled.
• Required tasks and fields in pre-registration are accurately completed.

Serves as a liaison between physicians, physician’s office staff, and the hospital by coordinating resource appointment scheduling for patient satisfaction Assists in the coordination of care across the health system by providing an expanded view availability to improve access and appointment scheduling. This will improve the patients experience and understanding as they move through the care continuum.

• Hospital discharge - assists care teams in scheduling post-hospital follow-up visits with Methodist Physicians Clinic when applicable (i.e. internal medicine, primary care, cardiology, pulmonology, etc.)
• Emergency Department - assists care team in scheduling follow-up care to Methodist Physicians Clinic when applicable to prevent unnecessary Emergency Department (ED) utilization.
• Primary Care & Specialist - assists care teams in scheduling referral appointments, when applicable, improving the patients experience as they move through the health system. Patients will leave a Methodist Physicians Clinic with a clear understand of where they are going and who they will be seeing.
• Access scheduling – schedules diagnostic exams once order is received from the providers office. Educates the patients with a clear understanding of where they are going and prep information to ensure the test can be complete the day it is scheduled.

Provides exceptional customer service while assisting patients obtaining access to Medical Services at the health system.

• Maintains positive attitude when speaking with patients and internal and external care teams.
• Callers are greeted pleasantly and courteously; answers telephone with a greeting and self-identification.
• Effectively and appropriately represents the Health System to internal and external staff and/or patients.
• Optimizes listening skills to best address patient requests and needs.
• Demonstrates ownership of own role in the patient/family experience.
• Tasks are prioritized to meet patient needs promptly.
• Describes the impact of own performance in…