Senior Associate Patient Coordinator - Cornea and Refractive Surgery

## Senior Associate Patient Coordinator - Cornea and Refractive Surgery Apply locations:
Omaha, NEtime type:
Full time posted on:
Posted Todayjob requisition :
REQ-38030
** Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.
**** Shift:
** First Shift (United States of America)
** Sr Associate Patient Coordinator - Cornea & Refractive Surgery*
* ** Nebraska Medicine | Truhlsen Eye Institute
** Nebraska Medicine is seeking a Senior Associate Patient Coordinator to support our Cornea & Refractive Surgery team. This role is integral to delivering a high-quality, patient-centered experience in a fast-paced clinical  this highly patient-facing role, you’ll act as a trusted point of contact—meeting with patients after their provider visit, coordinating surgical and pre-operative appointments, and helping them feel informed, comfortable, and confident every step of the way.

Many of our patients are pursuing elective vision correction, so delivering a highly personalized, patient-centered experience is essential

This position is perfect for someone who is organized, communicates clearly, and can confidently juggle multiple priorities—from in-person interactions to phone calls and complex scheduling. If you enjoy working under pressure, making real-time decisions, and being part of a collaborative, high-performing team, we’d love to meet you.
** What sets this role apart:
*** Highly patient-facing with meaningful, one-on-one interactions
* Involvement in surgical scheduling for both clinic and operating room procedures
* Opportunity to support patients through both medical and elective vision care
* A dynamic environment that blends customer service, coordination, and clinical support
*
* Schedule:

*** Full-Time, 40 hr/wk
* Monday - Friday, between 7:30 AM - 4:30 PM
** Why Work at Nebraska Medicine?**
* ** Together. Extraordinary.
** Join a team that values your skills, delivering exceptional care through collaboration.
* ** Leading Health Network
** Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care.
* ** Dignity and Respect:
** We value all backgrounds and experiences, reflecting the communities we serve.
* ** Educational Support
** Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.
** Be part of something extraordinary at Nebraska Medicine!
** Properly, professionally, and sensitively obtain and handle medical records by communicating and coordinating with patients, physician offices, hospitals and other medical organizations/personnel in order to create accurate and sufficiently comprehensive patient charts. Coordinate patient referrals to designated clinical programs and services by being a part of and communicating with a team of people tasked with ensuring that patient appointments are timely, accurate and appropriate.

Register and schedule patients in a customer service oriented, efficient and effective manner and in accordance with department guidelines. Complete complex scheduling of multiple appointments and/or services. Provide clerical support relating to scheduling and/or coordination of various services and surgical procedures within the organization. Provide administrative support as necessary to all team members in clinic, surgical and procedural areas, as assigned.

*
* Required Qualifications:

*** Minimum of one year of experience in a healthcare customer service environment required.
* High school diploma or equivalent required.
* Minimum of one year post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education/experience in customer service or medical scheduling related capacity (one year of education equals one year of experience) required.
* Demonstrated verbal and written customer relations skills required.
* Ability to work collaboratively and cooperatively with an interdisciplinary team required.
* Knowledge of medical terminology…