Behavioral Health Navigator - Nebraska CCBHC

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you.

The purpose of this position is to provide community outreach to identify and engage people who may have behavioral health needs and who need assistance gaining entry to HFS services. The Behavioral Health Navigator will meet these individuals where they are, screen for needs, build rapport, connect to appropriate resources, and provide case management for those who are waiting to transition into service enrollment.

This position requires a high level of problem solving and organization. This position requires an individual who has a willingness to work with people who are living with complex behavioral health needs. Specific project, program or office responsibilities may occur at this level.

Compensation: between $19.74 and $23.54 per hour (wage is determined upon total years of relevant experience)

Work Schedule: Monday through Thursday, 8:30 a.m. to 5:00 p.m., Friday 8:30 a.m. to 2:30 p.m.

• Bachelor’s Degree in Counseling, Social Work or related field preferred.

• Participate in community outreach, screen clients for presenting problem including mental health, substance use, physical health, housing, and other needs.
• Utilize a strengths-based approach when providing immediate community behavioral health intervention. Ability to model calm and appropriate affect while demonstrating a trauma informed approach to de-escalation that includes empathy and compassion.
• Assist the client in identifying the service options available to address their needs and make appropriate referrals to those programs, has an extensive knowledge of community resources to work side by side with clients towards linking to programs and meeting service needs.
• Interface effectively and advocate for clients with other HFS programs, police, court, hospitals, and other community stakeholders and systems.
• Assist the client in problem solving any barriers involved preventing the pursuit of any treatment options, including benefit management needs.
• Demonstrates understanding of culture of homelessness and poverty as well as understanding of substance use disorders and severe and persistent mental illness and associated symptoms.
• Check client benefits with insurance companies.
• Works with clients to ensure Medicaid/insurance coverage and client understanding of their coverage.
• Enter collected data into computer database, schedule intake/follow-up appointments and update information as
• Complete and process "Release of Information" forms to obtain necessary clinical and other data significant to a client’s
• Maintain a system of records and reports necessary for statistical documentation of referrals and the tracking of clients from initial inquiry through admission to agency, or advisement of appropriate external resources. Prepare monthly statistical
• Maintain all reports required of the position.
• Display a comfort level in working with stressful individual/family dynamics.
• Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the agency.
• Cooperates and collaborates with program area staff, volunteers, and other Agency staff.
• Is dependable and punctual regarding scheduling and attendance.
• Abides by all specific program and Agency procedures, policies, and requirements.
• Develops…