Patient Care Coordinator

Rehab Guru has built a strong reputation in the Omaha area for thoughtful, patient-centered physical therapy rooted in strong clinical relationships and high-quality care. As part of Intune Physical Therapy, Rehab Guru is supported by a broader organization that invests in clinicians, strengthens local operations, and helps teams continue delivering excellent care without losing what makes their clinic unique.

You will be employed by Intune Physical Therapy and work locally under the Rehab Guru brand.

Patient Care Coordinator Role

Summary:

Are you a welcoming, organized individual with excellent customer service skills? Join our physical therapy clinic team as a Patient Care Coordinator where you'll be the first point of contact for our patients. We're seeking a detail-oriented professional who can create a positive first impression while efficiently managing administrative responsibilities to ensure our clinic runs smoothly and our patients feel valued from the moment they walk through our doors.

We are open to part-time and full-time shift preferences.

Key Responsibilities Greet and check in patients, verifying insurance and collecting required documentation

Schedule and confirm appointments, managing the therapists' calendars effectively

Answer phones professionally and direct calls appropriately

Process patient payments and manage daily financial transactions

Verify insurance benefits and obtain necessary authorizations

Manage electronic medical records and ensure patient information is accurate and up-to-date Coordinate with clinical staff regarding patient flow and scheduling

Maintain a clean and welcoming reception area Handle general office duties including patient documents and supply management

Assist with insurance claims processing as needed

Participate, as requested and with reasonable notice, in community outreach, local events, patient education, employer/school outreach, or relationship-building activities that support clinic growth, brand awareness, and community engagement. Frequency may vary by market, business need, and role

Qualifications

High school diploma or equivalent required; associate's degree preferred1-2 years of medical office or customer service experience

Knowledge of medical terminology and healthcare office procedures

Proficiency with electronic medical records systems and practice management software

Strong computer skills, including Microsoft Office applications

Excellent verbal and written communication skills

Outstanding organizational abilities and attention to detail

Ability to multitask effectively in a fast-paced environment

Professional appearance and positive, friendly demeanor

Knowledge of medical insurance and billing procedures preferred

What We Offer:

Join our team and experience a workplace that truly values your wellbeing and growth. We offer:

Comprehensive Benefits Package:
Full medical, dental, and vision insurance to keep you and your family healthy and protected. This is based on full-time eligibility status.
401(k) Retirement Plan:
Company-sponsored retirement savings plan with a 50% employer match to help you build long-term financial security for your future.

Work-Life Balance:
Generous PTO policy and paid holidays that allow you to rest, recharge, and enjoy time with loved ones. This is based on full-time status.

Clear Path Forward:
Structured career advancement opportunities that recognize your contributions and help you reach your professional goals.

Community Connection:
Regular social events that foster meaningful relationships with colleagues in a collaborative environment.

About Intune Physical Therapy Intune Physical Therapy is a growing, family-owned organization who partners with strong local clinics and supports them with the systems, resources, and leadership needed to grow while preserving the relationships and clinical identity that made them successful. Our belief is simple: great care starts with personal connection. We want clinicians to do meaningful work, patients to receive excellent care, and local teams to feel supported for the long term.

Join Rehab Guru and Intune Physical Therapy, and help us continue building something special for patients, clinicians, and the Omaha community.
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