Software Support Specialist I

Create the future of e-health together with us by becoming a Software Support Specialist I

At Compu Group Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.

• Responds to all customer requests for assistance in a timely manner that meets or exceeds the expected service level agreement for Customer Support.

• Responds to all customer and leadership requests in a professional, courteous, and respectful manner.

• Consults directly with customers via phone, chat, and email and documents customer interactions thoroughly, clearly, and concisely.

• Creates knowledge base articles for posting onto the customer support site which alert the customer to best practices and provides instructions on software functionality.

• Analyzes, troubleshoots, runs scripts, provides recommendations, and solves customer requests related to or affecting our software products.

• Learns core task set for all features of assigned CGM software products and passes applicable exams.

• Clearly documents customer tickets in the CRM system and follows the processes established for CRM use.

• Must be available between the hours of 7AM - 7PM CST Monday through Friday

• Minimum of 1 year customer service experience.

• Knowledge of Electronic Healthcare Records (EHR) systems, medical terminology/medical office workflow, medical billing or insurance and experience providing technical hands-on support

• Ability to manage multiple tasks and thrive in a high call volume, fast paced environment.

• Ability to troubleshoot and use the tools available in the Windows operating systems to diagnose problems.

• Ability to independently perform research using resources such as the internet and procedure manuals.

• Purpose :
  Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health.

• Equal Opportunity Employer :
  At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.

• Career Opportunities :
  We are offering a variety of internal career opportunities and numerous long-term perspectives.

• Security :
  We offer a secure workplace in a crisis-proof market.

• All-round benefits package :
  Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.

• Work environment :
  Modern workplaces, flexible working hours, hybrid work options and much more.

We create the future of e-health. Join us in a cause that shapes the very future of hope and healing. At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health-a revolution that saves lives, transforms care, and brings compassion into the digital age. Together, we can make a lasting difference.