ENOA, Services Coordinator

ENOA, Services Coordinator

Responsible for determining and monitoring the appropriate long term care needs of financially eligible clients over the age of 65 who are requesting or receiving assistance through home and community based services. Responsible for coordinating home and community based services to eligible participants by identifying their strengths and needs and incorporating formal and informal supports through a participant-centered approach to service planning and delivery.

Responsible for completion of a comprehensive assessment to identify client strengths and needs. Responsible for providing participants with choices for safe independent living options and consumer-directed services that are cost efficient.

Essential Job Functions:

• Must report to work as scheduled on a regular and reliable basis.
• Successfully complete all required pre-service orientation and training.
• Insure confidentiality of all client information and act in accordance with HIPAA regulations.
• Ability to understand and comply with various laws, rules, regulations, policies and guidelines as they pertain to both ENOA and ENHSA.
• Ability to communicate clearly, both orally and in writing and be able to establish effective working relationships with many different people, ranging from directors, coordinators, professionals, community representatives, support staff and the general public.
• Be a strong team player with positive attitude toward working with staff and with clients and their formal and informal support systems.
• Must have good computer skills with general knowledge of Microsoft office and have the ability to learn other computer systems.
• Work with established standards for service coordination and employee's professional discipline.
• Basic knowledge of applicable state and federal laws, policies and regulations as they relate to the Nebraska Medicaid Program.
• Knowledge of medical and psychiatric diagnoses, prognoses, needs, and expected outcome goals.
• Ability to establish positive relationships, promote client/family autonomy while using a participant-centered approach to the service coordination process.
• Assessment: A comprehensive assessment is the vital first step in the service coordination process. This assessment is the process of systematically and comprehensively identifying the strengths and limitations that influence the participant/client's functional capacity.
• Planning:
  The plan of services and supports is a collaborative, written document that is prepared with the participant/client and services coordinator.
• Implementation:
  The Services Coordinator and the participant identify formal providers and informal supports with focus upon participant preference and cost effectiveness.
• Coordination:
  Services and care arrangements require a Service Coordinator to be the broker of high quality and cost effective services.
• Monitoring:
  Careful follow-up that tracks whether or not the service was provided as requested and if it was satisfying; monitoring must occur in a timely manner via direct and telephone contact.
• Evaluation:
  Determining if the outcome goals and service objectives in the plan of services and supports produce beneficial results to the client and agency.
• Advocacy:
  The Service Coordinator provides the client with information and training that promotes self-sufficiency.
• Must have a valid driver's license, reliable vehicle and state required car insurance.

Other

Job Duties:

• Other job-related duties as assigned by the Division Director.

Education, Training and

Experience:

• Baccalaureate degree in the field of human services, education or health/medical or Registered Nurse, currently licensed in Nebraska and a minimum of two years professional experience in long-term care, gerontology, rehabilitation, health/safety case management, children with special health care needs or health and medical. Previous work experience and technical understanding of the psycho-physiological traits of aging and the older adult preferred.

Skills and Abilities:

• Possess good judgment, organizational ability and initiative.
• Be detail oriented, flexible, multi-tasked, discrete and decisive with a strong ability to prioritize tasks and use critical thinking skills.
• Independently organize and prioritize workflow, ensuring timeliness and professionalism, in all functions.
• Familiarity and ability to drive through the five county geographic service area in a variety of road conditions.
• Have a high standard of integrity and knowledge of professional ethics.
• Ability to work independently and complete required paperwork within specified time frames.
• Must have good computer and typing skills with general knowledge of Microsoft office and have the ability to learn other computer systems.
• Must have the ability to use office equipment; such as fax, scanner, copier, printer, and other equipment as needed.

Physical Demands and

Working Conditions:

• Must be able to tolerate a variety of working environments.

Note:

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