Pharmacy Technician - Community Care

Duties

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Major duties include, but are not limited to the following:

• Community Care Prescription Support:
  • Receives faxed, mailed, electronically prescribed, or delivered prescriptions written by Community Care providers and documents all received prescriptions in Electronic Health Record (EHR).
  • Reviews EHR to determine authorization to receive Community Care.
  • Contacts patients regarding prescriptions from unauthorized provider visits and routes or returns prescriptions appropriately.
  • Reviews authorized prescriptions for appropriateness using pharmacy technician knowledge, as well as knowledge concerning the national drug formulary and local VA formulary requirements.
  • Obtains prescription clarifications from providers and forwards updates to the reviewing pharmacist
  • Initiates the non-formulary/prior authorization process with the provider and records needed documentation in EMR and workflow file.
  • Follows-up via phone and/or fax with Provider regarding initiated communications concerning non-formulary/prior authorization medications, clarifications, or medication change requests.
  • Inputs authorized prescriptions or prepare electronically prescribed medications in EHR for the review and verification by the Clinical Pharmacist or representative.
  • Contacts patients with updates on prescriptions and documents in EHR.
  • Assists in the tracking and shipping of prescribed controlled substances, as well as all prescribed medications mailed to patients.
  • Reviews and processes electronic cancellations of prescribed medications.
  • Communicates with CBOC representatives when authorization of prescription is requested or when prescription from courier has not been received.
  • Communicate with Procurement Pharmacist or Procurement Technician when specialty medications need to be ordered. Works with procurement team to notify community care providers and patients when medications and/or supplies ordered are unavailable to develop plans for alternative care options.
  • Utilizes pharmacy information systems to answer patient or provider questions related to status of their prescription(s), completion date, package tracking, etc.
  • Educates patients on how to use the automated phone service.
  • Transfers calls to the pharmacist, when needed and appropriate.
  • Accurately documents all relevant communications, patient requests, and clinical activities in the Electronic Health Record (EHR) or CPRS, ensuring timely alerts to providers as needed.
  • Functions as a resource to members of the pharmacy, medical center, and CBOCs regarding Community Care Prescriptions.
• Program Management:
  The Pharmacy Technician Performs a wide variety of administrative, management, and coordinating duties in support of pharmacy programs
  • Resolves ePharmacy rejects and processes them to be dispensed.
  • Sends rejects to Clinical Pharmacist for resolution when appropriate.
  • Interacts with patients, providers, other VA staff, and third-party payers as needed to resolve rejects.
  • Ensure rejects are resolved so that patient receives appropriate medications in a timely manner.
• Pharmacy Dispensing/Distribution Services:
  The Pharmacy Technician will be involved in assuring appropriate, safe, and accurate medications are dispensed to veterans in an efficient manner.
• Pharmaceutical Care:
  The pharmacy technician shall provide and support clinical and pharmacoeconomic activities as assigned. All assigned clinical activities and functions shall be completed in accordance with approved clinical pharmacy protocols.
• Patient Care Services:
  The pharmacy technician will promote a patient-focused, team-based multidisciplinary model of patient care.

Total Rewards of a Allied Health Professional

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Monday-Friday 8:00am-4:30pm

Not Authorized

Not Authorized

Competitive salary and regular salary increases.

37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year).

After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

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Not Eligible

This is not a virtual position.

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Not Authorized