Senior Patient Billing Representative

## Senior Patient Billing Representative Apply:
Methodist Corporate Office - Omaha, NE:
Full time:
Posted Today:
JR116186
** Why work for Nebraska Methodist Health System?
** At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care – a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge.

We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in.
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* Job Summary:

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* Location:

Methodist Corporate Office  Address: 825 S 169th St.

- Omaha, NE

Work Schedule:

Mon - Fri, 8:00am to 5:00pm    Works with end user billing staff to ensure that all job duties are done to the Health System's standards and satisfaction.
** Responsibilities:
**** Essential Functions I
** Serves as a resource person for Business Office staff.
* Maintains awareness of Payer specific regulatory issues, Insurance updates and have a full understanding of departmental functions to assist with questions.
* Assist in new employee training and provide feedback for employees about policies and procedures to ensure quality and consistency.

Displays effective communications skills.
* Keeps Supervisor informed of issues to include; backlogs in claim filing, insurance followup and electronic billing. ie: FISS / Revenue Manager
* Assists in identifying Employee work related issues impacting daily work flow.
* Effectively communicates to staff any Supervisor or departmental changes in Policy.
* Works with Supervisor on solutions to streamline process.

Referral handling/phone calls.
* Appropriate timely and accurate handling of 2nd Requests, Referrals and escalated patient calls from within Business Office and outside departments within the Health System.
* Handles specialized Management Referrals appropriately and timely.

Understands challenges of leadership roles & responsibilities.
* Maintains confidentiality in all aspects of position.
* Demonstrates a Positive Attitude on a consistent basis.
* Communicates Clearly.
* Demonstrates Active Listening.
* Shows support and provides feedback on decisions that will impact process.
* Demonstrates ability to prevent conflict by:  + Focusing on issue resolution to achieve overall positive outcome.  + Avoiding personal feelings or reaction regarding issue.  + Promoting Positive Team Building  + Displays patience and tactfulness.
* Time Management  + Displays Organizational Skills.  + Prioritization of daily workload.  + Effective use of time.

Knowledge of System Applications and Training.
* Demonstrates ability to learn, maintain working knowledge and train staff on the following Health System Applications:  
* Cerner Profit / Cerner Workflow / Revenue Manager / Patient Records / Medicare Online System (FISS) / MREP / Application Xtender / PC Print / Record Link / Power chart / Word / Excel / Outlook / all Payer Websites.

Essential lead functions and responsibilities.
* Provides backup for staff shortages to maintain worklfow.
* Participation in in-service programs, continuing education programs and meetings as directed by Management to remain aware of all changes related to Healthcare.
* Assist Supervisor in monitoring workflow and providing data for reporting.
* Assist Supervisor in writing and maintaining procedure manuals directly relating to the efficient and accurate handling of assigned work.
* Ability to…