Supervisor Document Imaging

Supervises and oversees the management, scanning, and digital processing of patient health information and medical record organization across clinic and hospital departments. Maintains the accuracy and completeness of patient medical records while ensuring adherence to federal, state, and organizational requirements and policies. Ensures all patient health information is accurately and timely incorporated into the electronic medical record (EMR) to support continuity of care, while safeguarding the accuracy, integrity, and security of the patient record.

Serves as the primary point of contact for document imaging operations and health record management activities. Develops and maintains collaborative relationships with clinical departments and leadership to ensure document imaging and record management functions support the accuracy, completeness and integrity of the patient medical record.

Monday-Friday Day Hours

• Hires, onboards, performance manages, coaches, mentors, and professionally develops Document Imaging Specialists.
• Supervises day-to-day document imaging functions, workload, provides direction, and monitors performance to ensure quality and timeliness standards are achieved.
• Develops and maintains tracking tools to measure document management quality, accuracy, and turnaround times.
• Performs regular audits of digital records to identify errors and inconsistencies and implements corrective measures to support compliance and continuous improvement.
• Leads document imaging and record management efforts for BTNRH, providing expertise, guidance, and operational support to maintain record integrity and accessibility.
• Trains and supervises personnel on proper handling, scanning, and indexing of patient health information documents.
• Plans, coordinates, and delivers training, orientation, and in-service programs related to document imaging workflows, equipment and software applications.
• Oversees compliance of document imaging operations with HIPAA, state regulations, and organizational standards.
• Safeguards the confidentiality and integrity of patient health information, ensuring documents/records are accurately indexed, securely maintained, and easily accessible.
• Collaborates with clinical departments and leadership to ensure document imaging operating standards, policies and procedures are consistently applied; facilitate concerns and issues promptly, effectively and efficiently.
• Oversees direct reports’ work schedules and timecards to ensure appropriate staffing and accurate payroll processing.
• Leads staff meetings and individual one-on-one discussions to promote open communication, discuss operational updates, promote continuous improvement, strengthen team engagement, foster a collaborative work environment, and support employee growth and performance goals.
• Participates in the BTNRH Forms Committee approval process for all new/revised medical record forms.
• Creates, updates, and implements policies and procedures related to document management operations and the processing of incoming fax documents to ensure consistency, compliance, and operational efficiency.
• Tracks, trends, analyzes document imaging workflows, staffing, productivity and quality metrics.
• Implements process improvements and identifies educational and training opportunities to enhance operational efficiency and performance.
• Maintains the BTNRH document type crosswalk, including reviewing and implementing updates as needed to support efficient document classification and retrieval.
• Functions as the subject matter expert for document imaging responsibilities, serving as the key point of contact and liaison with IT Clinical Systems to ensure effective system integration and operational…