Advanced Medical Support Assistant

Summary

The Advanced Medical Support Assistant (AMSA) is under the direct supervision of the Assistant Chief - VA Care in the Community (VACC) and is responsible for administratively supporting the VACC Program. The AMSA will perform work in conformance with all directives - guidelines - local policies and procedures. They will provide technical information and assistance concerning entitlement to medical benefits - as well as information related to policies and procedures of the various service programs.

To qualify for this position - applicants must meet all requirements by the closing date of this announcement - 11:59 PM (ET) on 09/21/2026. Medical Support Assistant

• Citizenship:
  Citizen of the United States
• (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance to 38 U.S.C.
• 7407(a)
• Experience and
  
  Education:
  
  Experience:
  
  None
• OR
  
  Education:
  
  High school diploma
  - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of Education
• Licensure/Certification/Registration:
  None
• Grandfathering Provision:
  Employees in VHA in this occupation - under a permanent - appropriate - and legal placement on the effective date of the qualification standard - are considered to have met all qualification requirements for the grade and/or assignment held - including positive education and registration/certification where applicable
• For employees who do not meet all the basic or assignment-specific requirements in this standard but met the qualifications applicable to the position at the time they were appointed - the following provisions apply:
  Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed on a temporary or permanent basis until they fully meet the basic requirements of the standard
• Employees retained in this occupation under this provision who subsequently leave the occupation lose protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation
• NOTE:
  
  This provision is not intended to regularize appointments/placements
• Foreign
  
  Education:
  
  To be creditable - education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials
• Physical Requirements:
  
  See VA Directive and Handbook 5019 - Employee Occupational Health Service for requirements
• English Language Proficiency:
  Candidates must be proficient in spoken and written English in accordance with 38 U.S.C.
• 7403(f)
• Grade Determinations:
  Creditable
  
  Experience:
  
  To be creditable - the experience must have demonstrated the knowledge - skills and abilities (KSAs) associated with current MSA responsibilities or an equivalent administrative patient support role in a non-VA medical inpatient or outpatient setting
• Experience satisfying this requirement may be paid/non-paid employment as an MSA or an equivalent position in a non-VA hospital or clinic setting
• Part-Time
  
  Experience:
  
  Part-time experience as an MSA or equivalent administrative patient support in a non-VA medical inpatient or outpatient setting is creditable according to its relationship for the full-time workweek
• For example - an MSA employed 20 hours a week - or on a 1/2-time basis - would receive one full-time workweek of credit for each two weeks of service
• Quality of
  
  Experience:
  
  Qualifying experience must be at a level comparable to MSA experience or equivalent administrative clinical support role in a non-VA medical inpatient or outpatient setting…