Medical Support Assistant-Intermittent
Listed on 2026-09-23
-
Healthcare
Healthcare Administration, Medical Receptionist
The Inpatient Medical Support Assistant (MSA)
This position is an intermittent work schedule, which is periodic and irregular so that a tour of duty cannot be regularly scheduled in advance.
Functions an initial point of contact for the VAMC inpatient ward units. Duties included, but not limited to: coordination of patient admissions. Verification of doctor's orders and treatment orders. This position requires a knowledge of computerized data entry, and software related to patient care.
To qualify for this position, applicants must meet all requirements by the closing date of this announcement,
11:59 PM (ET) on 09/28/2026.
Citizenship: Citizen of the United States. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance to 38 U.S.C. § 7407(a).)
Experience and
Education:
- Experience:
None.
OR
- Education:
High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
Licensure/Certification/Registration: None.
Grandfathering Provision: Employees in VHA in this occupation, under a permanent, appropriate, and legal placement on the effective date of the qualification standard, are considered to have met all qualification requirements for the grade and/or assignment held, including positive education and registration/certification where applicable. For employees who do not meet all the basic or assignment-specific requirements in this standard but met the qualifications applicable to the position at the time they were appointed, the following provisions apply:
NOTE:
This provision is not intended to regularize appointments/placements.
Foreign
Education:
To be creditable, education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials.
Physical Requirements: See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements.
English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).
Grade DeterminationsExperience:
To be creditable, the experience must have demonstrated the knowledge, skills and abilities (KSAs) associated with current MSA responsibilities or an equivalent administrative patient support role in a non-VA medical inpatient or outpatient setting. Experience satisfying this requirement may be paid/non-paid employment as an MSA or an equivalent position in a non-VA hospital or clinic setting.
Experience:
Part-time experience as an MSA or equivalent administrative patient support in a non-VA medical inpatient or outpatient setting is creditable according to its relationship for the full-time workweek. For example, an MSA employed 20 hours a week, or on a 1/2-time basis, would receive one full-time workweek of credit for each two weeks of service.
Experience:
Qualifying experience must be at a level comparable to MSA experience or equivalent administrative clinical support role in a non-VA medical inpatient or outpatient setting at the next lower grade…
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