Intake​/Scheduling Representative

UNMC is an Equal Employment Opportunity Employer, including an equal opportunity employer of protected veterans and individuals with disabilities.

Location Omaha, NE

Requisition Number:

Reg-Temp Full-Time Regular

Remote/Telecommuting

Remote/Telecommuting Hybrid (part-time working on site, part-time working off-site)

Serves as the primary liaison between families, referring sources, Munroe-Meyer Institute staff and clinicians. Coordinates the MMI scheduling process for clients referred for diagnostic evaluation and clinical services.

Required

Education:

High School education or equivalent

If any degree major/training is required, please specify the type. (

NOTE:

Concentration and minors are not equivalent to a major)

(Will consider related post high school education in lieu of required experience)

Required Experience 3 years

If any experience is required, please specify what kind of experience:

General office support experience of which one year must include experience in clinical scheduling, intake, referral coordination or related in a healthcare setting.

(Will consider related post high school education in lieu of required experience)

Required License No

If yes, what is the required licensure/certification?

Required Computer Applications:
Microsoft Outlook

Knowledge of scheduling health care services. Ability to utilize clinical scheduling software.

Strong communication skills necessary. Ability to communicate with people in a supportive capacity, and must be able to identify & triage health care needs. Excellent verbal and written communication skills required.

Strong customer focus skills essential. Must be able to interface in a professional manner with individuals at all levels. Excellent telephone etiquette required.

Demonstrated organizational skills with the ability to work independently and to prioritize workload and set deadlines.

Knowledge of medical and insurance terminology. Familiarity with medical billing such as CPT , HCPCS , ICD
10 coding. Knowledge of Medicare, Medicaid and Third Party Insurance billing protocols and pre-authorization guidelines.

Ability to remain calm and supportive and handle confidential matters discreetly.

Preferred Education:

Relevant coursework/specialized training

If any degree/training is preferred, please specify the type:

Post high school education with course work in business.

Experience in health care service delivery coordination, and clinic scheduling

Preferred License:
No

If yes, what is the preferred licensure/certification?:

Preferred Computer Applications:
Microsoft Access, Microsoft Excel, Microsoft Word, Microsoft Power Point

Knowledge of EPIC desirable.

Preferred experience working with persons with disabilities, and interdisciplinary care teams.

Individuals who need accommodation during the online application or interview process may contact  or unmcstaffing to request an accommodation.