Quality and Compliance Manager; Home Care

This is a ful-time, on-site position in Omaha, NE.

The Quality & Compliance Manager is responsible for developing, implementing, and maintaining comprehensive quality assurance and regulatory compliance programs across all Dovida care delivery operations, both franchised and company-owned. This includes regulatory compliance, home care quality assurance, and brand standards monitoring.

This role serves as the subject matter expert and hands-on leader for federal, state, and local regulations governing in-home care services, ensuring that all franchise locations deliver safe, high-quality care while meeting or exceeding applicable licensing, accreditation, and operational standards.

The Quality & Compliance Manager works collaboratively with franchise owners, field support teams, and executive leadership to build a culture of care delivery excellence, continuous improvement, and accountability.

What You'll Do

• Monitor and interpret federal, state, and local regulations governing home care, home health, and personal care services across all franchise markets.
• Coordinate and support franchise locations and lead company-owned locations through initial licensure applications, renewals, and change-of-ownership processes.
• Serve as primary point of contact during state inspections, investigations, and corrective action processes involving corporate owned locations.
• Design and oversee a system-wide quality assurance and performance improvement (QAPI) program aligned with best practices and accreditation standards—to include regulatory compliance, care quality assessment, and brand standards compliance.
• Establish key performance indicators (KPIs) for care quality, client satisfaction, caregiver competency, and operational compliance.
• Author, maintain, and update the corporate policy and procedure manual to reflect current regulatory requirements and company best practices.
• Develop and distribute compliance toolkits, job aids, and reference guides for franchise use.
• Design and deliver compliance training programs and webinars for franchise owners, administrators, supervisors, and caregivers.
• Develop orientation and onboarding content related to regulatory requirements and care and brand quality standards.
• Develop and execute an annual compliance audit calendar covering all franchise and company-owned locations.
• Conduct on-site and virtual audits of clinical records, personnel files, operational processes, and physical environments to ensure compliance with Dovida operations manual.
• Oversee the incident reporting and management system, ensuring timely reporting, investigation, and resolution of client and caregiver safety and compliance events.
• Lead accreditation preparation and maintenance activities for applicable accrediting bodies.

What We're Looking For

• Bachelor’s degree in Healthcare Administration, Nursing, Public Health, or a related field required. Advanced degree preferred.
• Current Registered Nurse (RN) licensure preferred; not required for candidates with equivalent healthcare compliance credentials.
• Certified in Healthcare Compliance (CHC) or Certified Compliance and Ethics Professional (CCEP) preferred.
• ACHC, CHAP, or Joint Commission surveyor or consultant experience preferred.
• At least 8 years of progressive experience in quality, compliance, or regulatory affairs within a home care, home health, hospice, or related healthcare setting.
• Demonstrated experience managing regulatory surveys or accreditation reviews at scale.
• Franchise or multi-site healthcare operations experience strongly preferred.
• Demonstrated experience developing and delivering compliance training programs.
• Experience with compliance management, audit, or HRIS platforms preferred.
• Comprehensive knowledge of federal and state home care and…