Medical Lab Client Service Representative

UNMC is an Equal Employment Opportunity Employer, including an equal opportunity employer of protected veterans and individuals with disabilities.

Location

Location Omaha, NE

Department

Business Unit

Business Unit College of Medicine

Reg-Temp

Reg-Temp Full-Time Regular

Work Schedule

Remote/Telecommuting

Remote/Telecommuting No remote/telecommuting opportunity

Position Summary

Client Service Representative responsible for all duties related to processing and result reporting of outreach laboratory specimens directly impacting patient care: specimen handling, proper specimen storage, test ordering, test availability, specimen requirements and distribution of patient specimens for laboratory testing by Regional Pathology Services ( RPS ). Manages information pertaining to patient specimens, and provides responsible, difficult and precise technical and clerical assistance requiring independent judgement, self-motivation and exacting detail.

Provides extensive client service communication with internal and external customers of RPS and the Nebraska Public Health Laboratory ( NPHL ).

Working Title Medical Lab Client Service Representative

Job Title

Job Title Health Care Associate (Para)

Salary Grade

Salary Grade HC12H

Appointment Type

Appointment Type C2 - REG OFF/SERV HRLY

Salary Range

Salary Range $18.413 - $27.644/hourly

Required and Preferred Qualifications

Required

Education:

Required

Education:

High School education or equivalent

If any degree major/training is required, please specify the type. (

NOTE:

Concentration and minors are not equivalent to a major)

(Will consider two years post high school education/related experience)

Required Experience

Required Experience 2 years

If any experience is required, please specify what kind of experience:

Clinical experience in a healthcare environment

(Will consider two years post high school education/related experience)

Required License

Required License No

If yes, what is the required licensure/certification?

NA

Required Computer Applications:

Required Computer Applications:
Microsoft Word

Required Other Computer Applications:

Required Additional

Knowledge, Skills and Abilities:

Skilled in customer service.

Preferred Education:

If any degree/training is preferred, please specify the type:

Healthcare or Biological Sciences.

Preferred Experience:

Outreach laboratory setting.

Preferred License:

Preferred License:
No

If yes, what is the preferred licensure/certification?:

NA

Preferred Computer Applications:

Preferred Computer Applications:
Microsoft Excel, Microsoft Outlook

Preferred Other Computer Applications:

Preferred Other Computer Applications:
Sunquest Co-Path, Epic, or other patient record software

Preferred Additional

Knowledge, Skills and Abilities:

Experience in customer service in healthcare environment.

Knowledge of medical terminology.

Ability in PC/data entry.

Ability to type 50 words per minute

Required fields are indicated with an asterisk (*).

• * Do you have a high school education or equivalent?
  • Yes
  • No
• * Do you have clinical experience in a healthcare environment?
  • Yes
  • No
• * If you do have clinical experience in a healthcare environment, please elaborate (If No, indicate NA).

  (Open Ended Question)

• * Are you proficient in Microsoft Word?
  • Yes
  • No
• * How did you hear about this position?
  • Careerlink
  • Employee Referral
  • HERC
  • Indeed
  • Job Fair
  • Lincoln Journal Star
  • Linkedin
  • Omaha World Herald
  • UNMC Job Site
  • Facebook
  • NEWorks
  • Handshake
  • Other
• * If Other, please specify the source. Otherwise, indicate NA.

  (Open Ended Question)

• * Within the past 6 months, have you been affected by a reduction in force or grant funding expiration with the University of Nebraska Medical Center?
  • Yes
  • No

Individuals who need accommodation during the online application or interview process may contact  or unmcstaffing to request an accommodation.