Operations Manager

Opportunity:
Operations Manager

Manage front of the house operations including but not limited to: complimentary breakfast service, banquets, catering functions, and front office in accordance with established guest service and sustainability standards.

Your Growth Path

Front Desk Supervisor - Front Office Manager - Assistant General Manager

Your Focus

* Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.

* Ensure quality standards of complimentary food service stations are maintained.

* Attend weekly meetings to ensure banquet event details are carried out consistent with client requests.

* Assist Front Desk Manager & Front Office Supervisor in creating Front Office Schedule.

* Manage labor and food cost expenses to fit within budgets and/or updated forecasts.

* Receive and inspect food orders from third party catering companies.

* Position will work shifts crossing over from Breakfast Attendant to Guest Service Agent.

* Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.

* Work as Manager on Duty, when necessary.

* Follow sustainability guidelines and practices related to HHM's Earth View program.

* Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.

* Perform other duties as requested by management.

Your Background and Skill

* High school diploma or equivalent.

* 1 to 2 years of related experience.

Work Environment and Context

* Work schedule varies and may include working on holidays and weekends.

* Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It

Source: HHM Hotels