Front Desk Supervisor

Job Description

Hotel:
Omaha Embassy Suites, 555 South 10th St, Omaha, NE 68102. Full time. Compensation Range: $19.00. Compensation is determined by factors such as experience, skills, qualifications, and location. Actual pay may vary.

What’s in it for you?

• Atrium SPIRIT:
  Service, Perseverance, Inclusion, Respect, Innovation, Teamwork.
• Career Growth & Learning – 40% of management hires are internal promotions.
• Invest in Your Future – 401(k) plan with company match.
• Comprehensive Health Coverage – Medical, dental, and vision insurance options.
• Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs.
• Perks that Fit Your Life – Daily Pay, wellness programs, tuition reimbursement, and exclusive brand discounts.
• Purpose & Impact – Make a difference through community service and volunteer programs.

• Supervise daily front desk operations, ensuring smooth check‑ins, check‑outs and everything in between.
• Coach, train, and motivate front desk associates—serving as the team’s go‑to guru.
• Handle guest concerns with grace, urgency, and a can‑do attitude.
• Monitor cash handling, shift reports, and compliance with brand and safety standards.
• Jump in wherever needed—answering phones, updating the reader board or helping with VIP arrivals.

• Customer service and leadership experience—led teams, kept calm under pressure, created a welcoming vibe.
• Strong communication skills—coordinate with guests, staff, and other departments.
• Detail‑oriented and organized—handle shift reports and guest requests.
• Tech confident—proficient with hotel systems, e‑mail, and reports.
• Able to lift 50 lbs and remain on feet—demonstrates leading by example.

Why Atrium:
Hear it from Maria:
For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights:
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Atrium Hospitality is one of the largest hotel management companies in the United States and is continuously growing. We strive to bring to life a culture that promotes Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork.