Front Desk Supervisor

Front Desk Supervisor Opportunity $21/hour - Omaha Marriott

#26-2041

Welcome to the newly Omaha Marriott located in the affluent Regency Business Park at the intersection of Interstate 680 and West Dodge Road. Our Heartwood Restaurant & Lounge offers breakfast and dinner. The hotel features 12,000 square feet of versatile and flexible meeting space, designed to accommodate a wide range of events and functions.

Nearby businesses include:
Charles Schwab, Whole Foods, Top Golf, Borsheims Jewelry, Signature Performance, and the University of Nebraska Omaha.

What you will be doing

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments.
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

What we are looking for

• Ability to calmly work with guests
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our guests

Full-time

Applicants have rights under Federal Employment Laws