Front Office Manager

Towne Place Suites by Marriott Omaha West – Omaha, Nebraska

Are you a hospitality professional who thrives on creating exceptional guest experiences, developing high-performing teams, and driving operational excellence? Towne Place Suites Omaha West is seeking an energetic and service-focused Front Office Manager to lead our front desk operations and help create memorable stays for every guest.

Our all-suite extended-stay hotel is located in the heart of West Omaha and is known for providing a welcoming, home-like experience for guests traveling for business and leisure.

• Lead, coach, and develop the Front Desk team to deliver outstanding guest service.
• Manage daily front office operations, including guest arrivals, departures, reservations, and guest requests.
• Ensure compliance with Marriott brand standards and company policies.
• Monitor guest satisfaction scores and implement action plans to improve performance.
• Resolve guest concerns professionally and efficiently.
• Create and manage front desk schedules to ensure appropriate staffing levels.
• Assist with recruiting, hiring, onboarding, and training new associates.
• Monitor cash handling procedures, billing accuracy, and audit compliance.
• Collaborate with Housekeeping, Maintenance, and Sales teams to ensure a seamless guest experience.
• Support revenue goals through upselling, rate management, and inventory control.
• Participate in Manager-on-Duty shifts as needed.

• Minimum of 2 years of hotel front office or supervisory experience.
• Marriott experience preferred.
• Strong leadership, communication, and problem-solving skills.
• Ability to motivate and develop a diverse team.
• Experience with property management systems and hotel technology platforms.
• Strong attention to detail and organizational skills.
• Flexibility to work evenings, weekends, and holidays as business needs require.
• Passion for hospitality and delivering exceptional guest experiences.

We believe in investing in our people and building careers, not just jobs.

Benefits include:

• Competitive pay
• Medical, Dental, and Vision Insurance
• Life & AD&D Insurance
• 401(k) with company match
• Paid Time Off
• Hotel discounts (Marriott brand discounts)
• Growth and advancement opportunities within our expanding portfolio