Food Service Manager

Food Services Manager This position is responsible for ensuring all food and catering-related functions, initiatives, and priorities support the customer’s overall business strategy. This position is responsible for the effective and efficient functioning of a café within the guidelines established by the client organization, as well as the corporation.

He/She/They is responsible for continuous improvement, and will drive and optimize performance and contract obligations, deploying ISS Guckenheimer standard processes and concepts. The Food Service Manager will also identify and leverage innovative initiatives and best practices with a constant focus on driving compliance.

Success Criteria Be able to anticipate client needs, deliver on those needs and exceed expectations

Identify opportunities and solve for deficiencies before they become long term issues

Ability to adapt and pivot at a moment’s notice in a fast paced and demanding environment

Being knowledgeable on current trends within the hospitality and food industry

Key Areas of Collaboration and Influence Develop, manage agendas, and lead weekly team meetings using provided online tools

Ability to effectively communicate, motivate and interact with all levels within the organization to help build and speak to the culture of Guckenheimer/ISSSupport and help manage client and customer relationships

Ideal Candidate Experience Minimum 3 years Food Service Management experience; corporate dining is ideal

Experience managing a team of management and staff of 20+ employees

Proven track record of leadership: building, managing, and leading a hospitality team Positive attitude and dependable under pressure - an excellent role model, motivator and leader

Passion for hospitality, innovation and creative experiences

Successful coaching and teaching skills with peers, individuals, and teams

Creating a culture of food and workplace safety

Proven ability to maximize budget, enhance user experience and creativity across all channels in alignment with business strategy

Demonstrate good judgement and decision-making skills

Working knowledge of Google Docs, Microsoft Word, Excel and Power Point Client  interaction experience in an informal setting and in formal meetings

Ability to work independently as well as in a team Ability to work in a fast paced and changing environment

Manager Serv Safe Certified or ability to be certified immediately after hire Graduate of an accredited Culinary Institution or Hospitality program preferred

Managing within a union environment is preferred

Extensive Food and Allergens experience a must

Key Accountabilities This position may require travel to nearby sites/ locations. If travel is necessary, a valid driver’s license and a satisfactory Motor Vehicle Record (MVR) may be required, depending on the specific duties and location of the role.

Must possess a valid driver's license as this position may requires travel to nearby sites

To satisfy the needs of the client and customer by providing high quality, cost effective food service delivers on all core program expectations

To develop, in conjunction with Guckenheimer food standard programs, attractive menus meeting the needs of the customers at that location

To interview and hire unit staff employees in accordance with corporate, client, Federal, State and local regulations

To participate and support corporate employee training and development programs as instructed by the Area Manager and/or General Manager To maintain accurate and timely accounting and financial records including forecasting, declining budgets and payroll

To maintain sanitary and safe operation in accordance with Federal, State and local health regulations; this includes following NSF and HACCP guidelines to prevent food borne illnesses, allergen contamination and core program expectations

To execute effective communication channels with customers and client management which provides system of feedback on the overall success of the operation; this feedback should lead to the implementation of operational improvements that better meet the needs of both clients and customers

Achieve the highest standards in food, utilizing recipes…