Thompson Alumni Center - Part-time Event Associate

Thompson Alumni Center - Part-time Event Associate

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The Thompson Alumni Center is seeking a dedicated Event Associate to provide on‑site event support during weekend weddings, meetings and corporate/social events. This role focuses on ensuring exceptional customer service, overseeing event logistics, coordinating with the facility’s contracted caterer, and maintaining facility security and operations. This is a part‑time, nights and weekend‑based position ideal for someone who thrives in a dynamic event setting and enjoys delivering excellent service.

• Event Setup and Breakdown
  :
  Ensure the function space is set up according to the setup worksheets and diagrams for events. Occasionally be assigned set‑up shifts to set rooms according to worksheet and diagrams. Set up audio‑visual equipment and troubleshoot and address any issues that arise.
• Catering Coordination
  :
  Work with the contracted caterer to facilitate seamless food and beverage service, enforcing catering policies, and addressing clients’ needs. Act as a liaison between the client and catering.
• Facility Tours
  :
  Provide the walk‑in a business card of the Manager’s and direct them to make contact to set‑up a tour.
• Facility Monitoring
  :
  Enforce the Thompson Alumni Center policies and procedures by monitoring activities inside and outside the facility during weekend events, ensuring all rules are followed and handling situations that may require assistance.
• Security & Closing Procedures
  :
  Open and close the facility on weekends, ensuring all guests have vacated the facility, securing doors and windows, turning off equipment and lights, adjusting thermostats, and activating the building security system.
• Communication
  :
  Relay urgent client needs to appropriate weekday staff, including custodial teams, campus security, and the Facility Director, to ensure seamless event execution.
• Independent Decision‑Making
  :
  Work autonomously with minimal supervision while overseeing weekend events, addressing challenges and ensuring smooth event execution.
• Strong Interpersonal Skills
  :
  Ability to interact professionally in various situations, providing excellent customer service to clients, guests, vendors, and staff.
• Effective Communication
  :
  Exhibit strong verbal and written communication skills to coordinate with clients, vendors, and internal staff effectively.
• High‑Pressure Management
  :
  Maintain composure and problem‑solving abilities in high‑pressure situations, especially in front of large groups.
• Conflict Resolution
  :
  Utilize conflict resolution skills to address and resolve issues efficiently, ensuring positive event experiences.

Evening and weekends. Morning, daytime, and/or evening shifts; days off rotate based on event needs.

Perform other responsibilities as assigned by Thompson Alumni Center Director and Operations Coordinator.

• High school diploma or equivalent.
• Minimum of 2 years of experience in customer service or hospitality.

• Ability to learn audio‑visual setup, operation and troubleshooting.
• Capable of working with Windows‑based computer programs.

• Ability to lift and carry up to 50 pounds, including tables, chairs, and audio‑visual equipment as needed for event setup and breakdown.
• Regular standing, walking, bending, and reaching throughout shifts.
• Occasional climbing of stairs and use of ladders to adjust event setups or facility equipment.
• Ability to see, hear, speak, and use hands effectively for event‑related tasks.
• Reasonable accommodations can be made for individuals with disabilities.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Indoor work environment with low to moderate noise levels, with occasional exposure to outdoor conditions when assisting with event logistics.

$15 – $17 per hour.