Workplace Accommodation Professional

Calling All Innovators – Find Your Future At Fiserv

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved.

If you want to make an impact on a global scale, come make a difference at Fiserv.

Workplace Accommodation Professional

About Your Role:

At Fiserv, a successful Workplace Accommodation Professional plays a key role in ensuring our associates have the support and accommodations required to thrive in their roles. You will be responsible for working cross-functionally to manage workplace accommodation requests for our US-based associates. This role requires high levels of confidentiality, professionalism, and a thorough understanding of ADA compliance. You will embody our commitment to innovation, collaboration, and inclusivity.

What You'll Do:

• Decision accommodation requests across, ensuring compliance with the ADA.
• Collaborate with Human Resources, Facilities, IT, Legal, and other relevant departments to implement accommodations.
• Manage the documentation and tracking of accommodation requests and solutions.
• Provide guidance and support to managers and employees regarding accommodation processes and procedures.
• Maintain confidentiality when handling sensitive and personal information.
• Conduct follow-ups to ensure that accommodations are effectively meeting the needs of employees.
• Develop and deliver training sessions on ADA accommodation policies and procedures.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience You'll Need To Have:

• Experience in HR, occupational health, or related field.
• Experience in cross-functional collaboration involving HR, Legal, and other departments.
• 2+ years demonstrated experience managing an active caseload, including prioritization, tracking, and timely follow-up.
• Bachelor's degree or equivalent combination of education, related experience and/or military experience.

What Would Be Great To Have:

• Certified Professional in Human Resources (PHR) or similar certification.
• Experience managing accommodation requests or leave claims and processes.
• Experience in a corporate or large organizational setting.
• Experience with employee relations and conflict resolution.
• Knowledge of assistive technologies and resources.

How You'll Work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

Sponsorship:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits At Fiserv:

• Fuel Your Life program to support physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers' extra effort with points used for rewards
• Eight Employee Resource Groups to foster a collaborative culture
• Unparalleled professional growth with training, development, and internal mobility opportunities
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Medical, dental, vision, life, and disability insurance options available day one
• Tuition assistance and reimbursement program
• Paid parental, caregiver, and military leave

Milwaukee Perks:

• Free, secure, covered parking
• Onsite fitness center with lockers and showers
• Easy access to restaurants, shops, and entertainment, including 3rd Street Market Hall

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New…