Workplace Accommodation Professional

Workplace Accommodation Professional

At Fiserv, a successful Workplace Accommodation Professional plays a key role in ensuring our associates have the support and accommodations required to thrive in their roles. You will be responsible for working cross-functionally to manage workplace accommodation requests for our US-based associates. This role requires high levels of confidentiality, professionalism, and a thorough understanding of ADA compliance. You will embody our commitment to innovation, collaboration, and inclusivity.

What you'll do:

• Decision accommodation requests across, ensuring compliance with the ADA.
• Collaborate with Human Resources, Facilities, IT, Legal, and other relevant departments to implement accommodations.
• Manage the documentation and tracking of accommodation requests and solutions.
• Provide guidance and support to managers and employees regarding accommodation processes and procedures.
• Maintain confidentiality when handling sensitive and personal information.
• Conduct follow-ups to ensure that accommodations are effectively meeting the needs of employees.
• Develop and deliver training sessions on ADA accommodation policies and procedures.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

• Experience in HR, occupational health, or related field.
• Experience in cross-functional collaboration involving HR, Legal, and other departments.
• 2+ years demonstrated experience managing an active caseload, including prioritization, tracking, and timely follow-up
• Bachelor's degree or equivalent combination of education, related experience and/or military experience

What would be great to have:

• Certified Professional in Human Resources (PHR) or similar certification.
• Experience managing accommodation requests or leave claims and processes.
• Experience in a corporate or large organizational setting.
• Experience with employee relations and conflict resolution.
• Knowledge of assistive technologies and resources.

How you'll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

Sponsorship:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers' extra effort with points used for rewards
• Eight Employee Resource Groups to foster a collaborative culture
• Unparalleled professional growth with training, development, and internal mobility opportunities
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Medical, dental, vision, life, and disability insurance options available day one
• Tuition assistance and reimbursement program
• Paid parental, caregiver, and military leave

Milwaukee Perks:

• Free, secure, covered parking
• Onsite fitness center with lockers and showers
• Easy access to restaurants, shops, and entertainment, including 3rd Street Market Hall