Tier 2 Help Desk Support Engineer

Tier 2 Help Desk Support Engineer role at All Copy Products. Our Verticomm team is expanding and we are seeking experienced Help Desk associates to join our team. We are looking for career-minded and motivated technical specialists who enjoy working in a collaborative team environment and helping customers in various technical environments to resolve issues using a wide range of solutions.

• Provide a wide range of technical support to a large client base
• Resolve support requests professionally and efficiently
• Work with our internal engineering team on escalated issues
• Utilize a help desk ticketing system to track incidents and communicate with clients regarding incident progress, changes and service outages
• Create and maintain knowledge base documentation
• Install, test and configure new computers, servers, software, printers and network equipment
• Complete proactive and reactive maintenance of servers and workstations remotely.
• Contribute to a highly-productive team environment.

• PC and Mac support
• Active Directory management
• Proficient in Microsoft Office, Exchange and Office 365
• Network hardware and connectivity troubleshooting/configuration (switches, firewalls, VPN, NAS devices, WAPs, etc.)
• Windows Server 2008 and 2012 support
• Basic computer security concepts
• Knowledge base management

• Minimum of High School diploma, Associate’s or Bachelor’s degree in Computer Science preferred
• Minimum of 2 years’ experience working in a technical support role, 3-5 years’ experience preferred
• A+ , Net +, Sec + certification preferred

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

• Pay rate- $25-$35 per hour or higher based on credentials and experience.
• Generous vacation policy, paid holidays, and paid sick time
• Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid)
• Short-Term and Long-Term Disability Insurance
• Company-paid Group Life insurance
• Company-paid Employee Assistance Program (EAP)
• Employee-paid Pet Insurance and optional supplemental insurance coverage
• Vested 401(k) with company match and financial wellness programs
• Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options
• Career growth and learning opportunities

• Omaha, NE
• Council Bluffs, IA

$46,900.00-$

• All Copy Products

EOE We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.