ServiceNow Application Administrator

Overview

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves:
What is our impact on the world?

Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.

• In the role of Service Now Application Administrator, perform administration of production application systems under the direction of more senior staff including Service Now platform modules (ITSM, SAMPro, SPM, CMDB, etc.).
• Conduct technology implementation tasks under the direction of higher-level technical and managerial staff.
• Provide problem resolution of production application systems.
• Complete service requests related to assigned systems and Service Now workflows.
• Perform day-to-day maintenance and troubleshooting tasks for production application systems including resolving Service Now incidents and requests.
• Research, review and analyze system modifications/patches/upgrades for applicability to assigned systems and Service Now platform updates.
• Produce and maintain system documentation.
• Assist with creating, testing, and deployment of new products, upgrades, and patches in Service Now (update sets and migration processes).
• Coordinate with Application Managers and product stakeholders.
• Occasionally work after-hours and weekends to complete special assignments, changes, or incident responses.
• Occasionally travel for operational requirements.
• Perform other duties as needed.

• Understanding of agile methodologies.
• Understanding NIST 800-171 cybersecurity controls.
• Familiarity with Architecture/Engineering/Construction operations.
• Experience working with some of these web technologies (HTML, CSS, JavaScript, XML, SOAP, REST).
• Active Certified Service Now Administrator (CSA) or Certified Application Developer (CAD) certifications.
• Experience developing Service Now flows, business rules, and client scripts.
• Knowledge of Service Now scripting (JavaScript, Glide API) and CMDB management.
• Familiarity with Service Now integrations using REST/SOAP APIs.
• Experience with update sets, migration processes, and platform upgrades.

• Bachelor's degree in Computer Science/MIS-related area or equivalent work experience
• Good communication skills
• Ability to interact with customers in a professional manner when providing support for customer problem resolution
• Self-starter with the ability to perform assigned administration tasks with minimal supervision
• Attitude and commitment to being an active participant of our employee-owned culture

HDR is our company. We build on each other s life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.

As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day.

Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.

• Primary
  
  Location:
  
  United States-Nebraska-Omaha
• Industry: IT
• Schedule: Full-time
• Employee Status: Regular
• Business Class: Marketing and Admin
• Job Posting: Jan 13, 2026

At HDR, we are committed to the principles of employment equity. We are an Affirmative Action and Equal Opportunity Employer (). We consider all qualified applicants, regardless of criminal histories, arrest and conviction records.