Business Application Administrator

Overview

Baird Holm is seeking a Business Application Administrator to join our highly skilled IS team. This role is the primary technical owner of the firm's core business applications, with a strong emphasis on enterprise financial systems, and is responsible for advanced troubleshooting, workflow analysis, database‑level support, and ongoing optimization of business‑critical applications used by attorneys, billing, and administrative teams. This position requires deep technical capability, strong SQL skills, and the ability to independently manage, maintain, and improve complex enterprise applications.

The Business Application Administrator is expected to act as a trusted partner to the Billing team, IT peers, and attorneys, providing clear communication, proactive status updates, and disciplined task management. This position may be performed onsite or remotely. Remote employees must be available for onsite travel on a periodic basis to support business operations, collaboration, and project needs.

• Application Ownership & Technical Support
  • Serve as the technical owner for the firm's primary business applications, including enterprise financial and billing systems, as well as other core business platforms such as document management systems, CRM solutions, and related legal enterprise applications.
  • Independently troubleshoot complex application, workflow, and data issues across development, test, and production environments.
  • Diagnose and resolve workflow logic issues, integration failures, and data inconsistencies.
  • Perform advanced database‑level analysis, including writing and executing Microsoft SQL queries to investigate issues and perform approved bulk updates.
  • Monitor application health, scheduled jobs, and background processes to ensure reliability and data integrity.
• Financial & Business Process Support
  • Support billing, accounting, and finance teams with application‑related financial processes, reporting issues, and data corrections.
  • Assist with client intake, pre‑bill, billing, and financial workflows, ensuring accuracy and operational continuity.
  • Partner with business stakeholders to understand workflows and recommend system or process improvements.
• Security, Access, and Compliance
  • Ensure business applications are configured and maintained in accordance with firm security standards and client security requirements.
  • Manage and review authentication methods, roles, permissions, and group‑based access controls.
  • Ensure least‑privilege access principles are applied across all supported applications.
  • Maintain awareness of data security, confidentiality, and regulatory considerations relevant to legal and financial systems.
  • This position has responsibility for ensuring that all supported business applications are managed with security as a core requirement, including appropriate access controls, data protection, and adherence to firm and client security standards.
• Change, Enhancement & Lifecycle Management
  • Plan, test, and coordinate application upgrades, patches, enhancements, and configuration changes.
  • Collaborate with vendors, consultants, and internal teams during upgrades or issue resolution.
  • Evaluate new application features or tools and make recommendations based on technical and business impact.
• Communication, Documentation & Work Management
  • Provide clear, proactive status updates to stakeholders on incidents, enhancements, and ongoing work.
  • Effectively prioritize and manage multiple concurrent tasks with minimal oversight.
  • Create and maintain technical documentation, workflows, and support procedures.
  • Participate in training or knowledge‑sharing efforts as needed.

• Bachelor's degree in computer science, Information Systems, or a related technical field.
• Minimum of 4 years of hands‑on experience managing and supporting enterprise business applications.
• Demonstrated experience acting as the primary technical owner of one or more mission‑critical systems.
• Strong experience with Microsoft SQL, including writing complex queries for troubleshooting, reporting, and controlled bulk updates.
• Experience supporting enterprise financial systems,…