Site Reliability Engineer

This job is with Fiserv, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Calling all innovators - find your future 're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved.

If you want to make an impact on a global scale, come make a difference  Title
Site Reliability Engineer Site Reliability Engineer (SRE)
About your role:
At Fiserv, we power money movement and commerce for thousands of financial institutions and businesses. As a Site Reliability Engineer, you will ensure the reliability, availability, and performance of mission‑critical applications by building scalable systems, robust automation, and data‑driven operations. You will collaborate across development and infrastructure teams to deliver resilient services that align with the way people live and work today.
What you'll do:
Design and implement solutions that improve application reliability, scalability, and performance.
Build and maintain monitoring, alerting, and telemetry to enable proactive incident detection and swift resolution.
Lead incident response, conduct root cause analysis, and drive measurable post‑mortem improvements.
Automate operational workflows using scripting and configuration management tools.
Analyze capacity and performance trends to forecast demand and optimize cost.
Partner with development and infrastructure teams to embed operability, resilience, and security in application designs.
Support safe deployments via CI/CD pipelines, change control, and release governance.
Maintain clear runbooks, architecture diagrams, and operational documentation.
Experience you'll need to have:
6+ years of experience in Kubernetes and containerized application operations (e.g., EKS, AKS, GKE), including cluster scaling, networking, and workload orchestration.
6+ years of experience in public cloud platforms (AWS, Azure, or GCP) across compute, storage, networking, IAM, and cost optimization.
6+ years of experience in observability/APM and log analytics using tools such as Dynatrace, Splunk, Prometheus, Grafana, Datadog, and Extra Hop.
6+ years of experience in implementing security and compliance controls in regulated environments (e.g., PCI DSS, SOC
2), including secrets management and vulnerability remediation.
5+ years of experience in Infrastructure as Code (Terraform, Cloud Formation, Ansible) for provisioning and configuration management.
5+ years of experience in CI/CD pipeline engineering using Jenkins, Git Lab CI, Git Hub Actions, or Azure Dev Ops.
5+ years of experience in scripting and automation using Bash, Power Shell, and Python.
4+ years of equivalent combination of educational background, related experience, and/or military experience
Experience that would be great to have:
Certifications such as AWS Certified Sys Ops Administrator, AWS Dev Ops Engineer, Google Professional Cloud Dev Ops Engineer, or Certified Kubernetes Administrator (CKA).

Experience with Premier applications, IBM iSeries, and/or Unisys systems in enterprise environments.
Hands‑on database performance tuning and operations (Oracle, SQL Server, Postgre

SQL).
Advanced incident command leadership and stakeholder communication during major incidents.

Experience with ITIL/Service Now change, problem, and configuration management processes.
Important information about this role:
This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and lead to stronger productivity.
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring…