Sr IT Support Specialist

About Lozier

Headquartered in Omaha, Nebraska, with facilities across the U.S., Lozier Corporation is the leading manufacturer of products used by retailers in stores and warehouses. With a vision to be operationally excellent in support of retail’s present and future, our retailers have relied on our quality products and service for more than 65 years.

• Company bonus potential.
• PTO (Paid Time Off) plus paid holidays.
• Competitive benefits package (eligible for medical, dental, and vision benefits on the first day of employment).
• Onsite Health Clinic.
• 401(k) with employer match.
• Employee Assistance Program.
• Educational Assistance Program.
• Career Development Programs.
• Casual dress.
• Monday through Friday schedule, with occasional limited off‑hour calls to support across three shifts.

The Senior Information Technology (IT) Support Professional is responsible for the installation and ongoing support of desktop solutions. This role supports varied desktop support services for internal customers both on site and remote, serves as the escalation point for issue resolution and solution design, and assumes regular on‑call responsibilities.

• Champion Lozier’s Mission, Vision, and Core Values by demonstrating the behaviors that contribute to Lozier’s success.
• Provide oversight and guidance for complex maintenance, configuration, security, and reliable operation of computer systems and peripherals.
• Serve as point of escalation to level 1.5‑2, providing support across a range of office technology to manufacturing equipment integrated with desktop solutions.
• Establish standard delivery of desktop solutions, promoting repeatable and reliable service, including installation standards, operating system configuration, and network setup and testing.
• Administer group policies, perform security audits, and create access requirements as assigned and approved.
• Develop, review, and train on standardized internal work instructions, documenting processes for team and end‑users to reference in support of onboarding and mentoring junior team members.
• Research, evaluate, and recommend hardware and software solution standards.
• Act as subject matter expert in evaluating and testing new technology initiatives, assisting with technology rollouts and leading computer system‑related initiatives.
• Maintain asset records, ensuring inventory accuracy, relocation of assets, and equipment retirement.
• Ensure system security by responding to and assisting with cyber security incidents, supporting desktop encryption solutions, and administering patching updates.
• Create and review Knowledge Base articles, monitor issue queues in the service management tool, and ensure items are addressed in a timely manner by the desktop support team.
• Provide mentorship to junior team members as needed.
• Provide monthly reports to management on ticket management, service level agreements (SLAs), and promote continuous improvement in delivery of services.
• Provide weekend and holiday remote coverage of the service desk.
• Demonstrate regular attendance and timeliness in reporting to work, meetings, and completing assignments.
• Work collaboratively and interact well with others.

• Assist with special projects that fall within the IT support area.

Education: Associate degree in computer science, information technology, information services, or another related field is preferred. Bachelor degree in the same fields is desired.

Experience: Minimum of 3 years of experience in IT support, help desk, or another related field if degreed. Minimum of 5 years of progressively responsible experience troubleshooting desktop support equipment and software if non‑degreed. Manufacturing or enterprise‑level environment preferred. CompTIA A+ certification considered in lieu of a degree requirement.

• CompTIA A+ Certification within 6 months of employment.
• Strong ability to balance workload and set priorities.
• Strong technical ability in computer software, hardware, and mobile devices.
• Good verbal and written communication, both in person and over the phone.
• Excellent customer service skills.
• Strong…