Desktop Support Specialist

Who We Are

In an increasingly complex world where people are starving for someone they can trust, we stand for something simple: always put the client first. We do well by doing good for those we serve. It’s the ultimate measure. We believe in providing value beyond a doubt and in the notion that time will either expose you or promote you, based on your willingness to embrace change.

We serve financial advisors and investors through three entities, each headquartered in Omaha, Nebraska:
Carson Wealth, Carson Coaching and Carson Partners. We provide coaching and partnership services to advisor firms – and straightforward financial advice to the investing public. We all share a common mission to be the most trusted in financial advice.

Perform technical support duties on networked computer equipment including physical desktop computers, virtual desktops, printers, and mobile devices. Serve as the initial point of contact for all help desk related duties.

• Help Desk Support & Troubleshooting:
  Receive and respond to help desk calls from end users in a timely and efficient manner; troubleshoot user desktop PCs (virtual or physical) and peripheral networked equipment including printers to resolve hardware or software problems and get users back in service as quickly as possible. Analyze, research, and resolve network device issues and administer solutions.
• Hardware, Software & Device Configuration:
  Set up and install hardware/software and configure environment for stable and reliable operation; follow through and ensure proper operation and function of desktop PCs and required software prior to final destination delivery; install software upgrades throughout the enterprise as needed or directed. Configure mobile devices to connect to the company’s business network.
• User Account, Access & Data Administration:
  Serve as point of contact for provisioning and deprovisioning of user accounts on multiple platforms. Perform administration related tasks for user permissions, directory groups and assist with data protection schemes including backups.
• Systems, Patching, Security & Infrastructure:
  Deploy and manage patches/fixes, upgrades, new software and PC/Laptop images. Be responsible for mobile device management and security. Administer, configure, and support the company’s phone system and its components. Help team administer server backups and restores.
• New Hire Onboarding & Training:
  Perform set up of new hire hardware. Conduct orientation and training on all technical devices provided by the company for new hires.
• Documentation & Knowledge Management:
  Write IT related program documentation, operating instructions and training materials for the company.
• Inventory, Compliance &
  
  Collaboration:
  
  In conjunction with the IT Manager, procure, receive, and document inventory of all computer equipment and software licenses. Work with IT team to ensure compliance regarding IT policies and procedures. Travel may be required, typically under ten percent of the year.
• Other Duties:
  Perform additional tasks, duties, and responsibilities as needed or assigned by leadership to support departmental and organizational objectives.

• Minimum of one year of IT Support related experience required.
• Minimum of one year of help desk related support experience required.
• Experience and strong working knowledge of all recent versions of Microsoft Windows OS along with MAC OS X and IOS required.
• Knowledge and/or experience working with a VMware Horizon VDI environment required.
• Experience with desktop imaging and administration, automated software deployment, and group policy management required.
• Experience with Microsoft Office 365 administration required.
• Understanding of network and server services including Active Directory, Microsoft DNS, supporting Cisco VPN requests and DHCP required.
• Ability to work independently by own initiative required.
• Strong problem solving and communication skills required.
• Solid organizational skills with the ability to work on multiple projects simultaneously required.

• Bachelor’s degree in MIS or related field preferred.
• Certifications in MCSA, Network+, A+ desired.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability, protected veteran status, sexual orientation, age or any other characteristic protected by law.

• Starting annual base salary between $60,000 – $70,000.
• Variable compensation potential (Bonus and/or commissions).
• Competitive benefits including 401(k) with company contribution, PTO, Parental Leave, Sabbatical Leave, Medical, Dental, Vision, Health Savings Accounts, Flexible Spending Accounts, Life and AD&D Insurance, Short and Long-Term Disability, Work/Life Benefits and Holistic Wellbeing Programs.