Educational Technician ; Rate

Job Title: Educational Technician 4

Reports To: Building Principal

Work Schedule/FLSA Status: Full-time, 10 month / Non-Exempt

Salary

Schedule:

This is a negotiated position. Wages are administrated consistent with the negotiated agreement.

Position

Purpose:

Performs a variety of duties supporting technology, some of a confidential nature. Assists with basic troubleshooting, staff and student support with devices, and coordination of equipment.

• Images devices using district processes
• Maintain equipment inventory
• iOS device deployment and support for repairs and inventory
• Assists with staff and student password help
• Performs basic computer/device hardware troubleshooting
• Performs basic peripheral troubleshooting of other devices including but not limited to interactive boards/monitors, printers, projectors, document cameras
• Assists staff and students with district approved applications
• Basic operational network accessibility
• Assists with Cisco phones including initial set up, Mac address, setting up voicemail and call forwarding
• Greets and assists office visitors in a positive and professional manner.
• Responds to customer services needs over the phone in a timely, responsive way.
• Coordinates and processes equipment orders, processing packing slips, bar code creation and scanning.
• Enters staff and building repair help tickets.
• Assists guest teachers with device rental and classroom technology needs
• Uses intra-school communication systems including intercom, various alarms, paging, etc. as required.
• Creates reports and records data as appropriate.
• Follows oral and written directions accurately.
• Serves as a backup for other office/technology staff as needed.

Performs other related tasks as assigned by the principal or other administrative staff as designated by the Superintendent.

Equipment: This position requires the ability to use basic office equipment such as computers, copiers, scanners, and fax machine. Must always comply with OPS’s guidelines for equipment use.

Travel: Limited travel may be required.

Physical and Mental Demands, Work Hazards:

• Works in standard office and school building environments
• Must be able to lift up to 50 pounds as needed.
• Occasional overtime may be required by the supervisor
• Must have organization, time management, communication, and interpersonal skills.
• Ability to read and use information from written materials and visual displays.
• Ability to work in standing/walking positions on a frequent basis throughout the work shift.
• Ability to bend, kneel, stoop and maintain balance while performing job related tasks.
• Ability to work outdoors during outdoor student activities
• Additional demands may be required upon request from the Supervisor

Interrelations:

• Contact with personnel within the district and with customers and vendors.
• Will be working under the direct supervision of the department supervisor in order to complete day to day tasks.
• Will be working with a diverse population requiring the ability to handle all situations with tact and diplomacy.
• Must understand and respond appropriately to customer needs and maintain a positive attitude with all customers and colleagues.
• Expected to interact with all internal and external customers in a friendly, professional manner and provide quick, responsive customer service.

Employee Punctuality and Appearance

• In order for schools to operate effectively, employees are expected to perform all assigned duties and work all scheduled hours during each designated workday, unless the employee has received approved leave.
• Any deviation from assigned hours must have prior approval from the employee’s supervisor or building administrator.
• All employees are required to report to work dressed in a manner that reflects a positive image of Omaha Public Schools and is appropriate for their position.

Knowledge, Skills, and Abilities:

• A High School Diploma or GED equivalent is required.
• Previous experience working in an office setting is preferred.
• Previous experience working in a public school setting is preferred.
• Experience supporting Windows 7 and Windows 10 required.
• Experience Supporting Apple MacOS up to 11 and iOS up to 14…