Service Desk​/Help Desk Analyst

Paradigm Infotech. Inc is a global IT solutions provider focused on delivering customer value through high Quality Processes and Cost-efficient solutions. Paradigm has been one of the trendsetters in global delivery practices with our Client-Centric Model for customer management and delivery.

JOB DETAILS:

Duration:
Long Term (1 Years+) / Full Time

JOB DESCRIPTION:

• 2 to 5 years in a Technical Voice Support/Service Desk environment in a corporate environment
• Be the first point of contact for the end users for all technical issues/ service requests
• Create incident and service requests
• Provide troubleshooting and technical support via phone, web based tools and email
• Provide Voice based and remote Technical Support to end users for all standard desktop issues
• Fluent in Spoken English Language
• Strong written English and interpersonal skills
• Strong understanding of Windows and MAC operating systems and Applications related Troubleshooting skills (Microsoft Outlook, MS Office, Word, Excel, and PowerPoint)
• Must have strong experience in comprehending user requests and carrying out required technical support through remote support tools
• Experience in Troubleshooting Desktop / Laptop / Printers / Scanners / PDA's / iPad / iPhone/ Peripherals / Generic PC Software’s
• Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success.
• Mist have prior experience in managing service desk support and knowledge of a industry leading service desk management tool/Ticketing systems

Thanks & Regards

Paradigm Infotech

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• 2 Official references from recent 2 projects in below format (Must)