Information Technology Support Technician

Renaissance Financial is a comprehensive financial services firm with locations in St. Louis, Overland Park, Omaha, Lincoln, Phoenix, and Salt Lake City.
Our Mission:
Using creative business and personal planning, we help our clients achieve financial freedom… one relationship at a time. Our true team approach and entrepreneurial atmosphere set us apart from other firms in our industry. Joining our close-knit team at Renaissance Financial will inspire professional growth through numerous opportunities while creating a lasting impact on our organization and community. We support and reward our staff through team outings and industry-leading benefits because we sincerely care about the well-being of our team members.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware through phone, email, and in-person communications.
• Guide users through troubleshooting steps and provide training on computer usage.
• Maintain daily performance of computer systems.
• Respond to email messages from team members.
• Install, modify, and repair computer hardware and software.
• Reimage computer hardware, follow asset disposal procedures.
• Run diagnostic programs to resolve problems.
• Diagnose and resolve networking issues related to Local Area Networks (LAN) and Wide Area Networks (WAN).
• Maintain timely communication with end users throughout any issues or interactions.

Perform general administrative and operational support duties as assigned.

• Excellent communication skills with the ability to effectively collaborate with cross-functional teams.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Strong problem‑solving skills and attention to detail.
• Ability to convey complex concepts in a clear and concise manner.
• Patience, empathy, and enthusiasm for teaching and helping others succeed.

• Associate’s degree or higher in Computer Science or similar field, or equivalent experience.
• 1‑2 years’ experience working in technical support.
• Understanding of computer systems and networking.
• CompTIA A+ (preferred).

Proficiency in the use of computer programs for:

• Microsoft Office (365) Products
• Windows 11
• Apple Phones (iOS) / Android

• Computer
• Voice (VOIP/Teams Phones)
• Printer/Copier/Fax machines

• Professional office environment.
• Standard work week of 40 hours.
• This position might require some travel (