QA Technical Analyst

Job Summary

The Technical analyst takes direction from the QA Manager and work hands-on with our engineering and product management teams to ensure that the feature development and enhancements to our Lottery and Slot Gaming products meet high quality standards from a business and functional perspective. In addition, the Technical Analyst will assist with technical support by phone, email, sometimes on site, and be a part of the On‑Call rotation.

The ideal candidate requires minimal supervision and can manage multiple assignments related to software and hardware testing based on product requirements and test goals.

• Perform exploratory, functional, system, reliability testing and regression testing on all products, as requested by the QA manager;
• Run hardware and software test scripts on multiple platforms (sometimes can be repetitive);
• Write detailed test cases based on requirements documentation;
• Write clear and concise defect reports;
• Install Windows operating systems, MS SQL 2005 and 2008;
• Troubleshoot issues with software, hardware, infrastructure and network;
• Able to quickly learn new technology and software applications;
• Must be able and willing to travel (sometimes last minute!) to UAT locations, certification labs and other locations requiring support in the US and Canada (about 25%);
• Perform other tasks as needed and requested by management.

• Bachelor's degree from a 4-year university or equivalent experience;
• 2+ years of QA testing experience in a client-server environment;
• 1+ years working with MS SQL databases and read/write SQL queries;
• Experience with several of the following is a big plus: MS Office suite, Content Management Systems, gaming technology and MS Server 2005, 2008;
• Experience with customer service in a professional environment;
• Experienced in working with Lottery and Slot gaming products (a BIG plus)

• Must have exceptional problem-solving skills;
• Clear and effectively communicate problems and the appropriate solution;
• Must be analytical and attentive to detail; must be process oriented;
• Excellent with cross-functional communication and influencing required;
• Must have comprehensive understanding of software engineering, development life cycle and testing life cycle;
• Ability to navigate around bug tracking and test case tools like it was second nature.

• Able to carry and move hardware that is more than 50 lbs.

Employment is contingent upon a satisfactory response from a Background Screening (Criminal History Search and Drug Test).

Diamond Game provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.