Workstation Specialist

UNMC is an Equal Employment Opportunity Employer, including an equal opportunity employer of protected veterans and individuals with disabilities.

Location: Omaha, NE

Requisition Number:

Department: IT Workstation Support

Business Unit: Information Technology

Employment Type: Full-Time Regular

Work Schedule: Monday - Friday 8am - 5pm

Remote/Telecommuting: No remote/telecommuting opportunity

Position Summary: Provides basic level of workstation support to an assigned customer base which includes installing and troubleshooting workstation and peripheral hardware and software; customer training; workstation security administration; and documentation. This is a customer-oriented position and provides direct support for all desktop and endpoint related issues submitted by the enterprise.

• Install, configure, and troubleshoot workstation hardware and peripherals.
• Diagnose and resolve software issues on Windows operating systems.
• Provide user training on operating systems and standard applications.
• Administer workstation security settings and perform routine documentation.
• Respond to support requests submitted by the enterprise for desktop and endpoint issues.

• Bachelor's degree in IT Management/Administration or related IT field; alternatively, four years of education/experience related to workstation configuration, installation, and support.
• Valid driver's license.
• Proficiency in Microsoft Windows and Microsoft Office Suite.
• Strong interpersonal, oral, and written communication skills.

• Experience in an academic or healthcare environment.
• Knowledge of Active Directory, endpoint management platforms (SCCM, Intune, Workspace One).
• Familiarity with workstation imaging, MDM solutions, and Office 365/cloud suite support.

Individuals needing accommodations during the application or interview process may contact  or unmcstaffing to request an accommodation.