Senior Salesforce Developer; Service Cloud

Job Title:

Salesforce Developer (Service Cloud)

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation  will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience.

Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures

• We are looking for a Salesforce resource for an onsite role at Omaha, NE.

• The ideal candidate should have strong experience in both Salesforce administration and development, along with exposure to multiple Salesforce clouds (Sales, Service, Experience, and Marketing Clouds).

• 5-8 years of Salesforce experience

• Design, develop, and maintain custom Salesforce applications using Apex (Triggers, Batch, Queueable) and Lightning Web Components (LWC).

• Administer and configure Salesforce orgs across Sales, Service, Experience, and Marketing Clouds - including profiles, roles, sharing rules, and permission sets.

• Build and maintain Flow automations, SOQL queries, and process automations aligned to business requirements.

• Architect and manage API integrations and event-driven architectures across multi-org environments.

• Apply Salesforce security model best practices including OWD, role hierarchies, profiles, and sharing settings.

• Optimize performance through governor limit awareness, query tuning, and scalable data modeling.

• Own delivery quality — drive a first-time-right culture with zero defects in production.

• Collaborate cross-functionally and communicate technical concepts clearly to non-technical stakeholders.

• Experience with enterprise integrations and data platforms such as Snowflake is a plus.

• Familiarity with AI capabilities, agentic frameworks, or Einstein features within Salesforce is a plus.

• Salesforce Platform Developer I

• Salesforce Platform Developer II

• Salesforce Administrator

• Salesforce App Builder

• Very strong Salesforce fundamentals across both development and core administration.

• Demonstrated experience across multiple Salesforce clouds - Sales, Service, Experience, and Marketing.

• Relevant Salesforce certifications (Platform Dev I/II, Admin, App Builder).

• Excellent written and verbal communication skills.

• Strong delivery culture with a track record of first-time-right, zero-defect production releases.

• Interest or exposure to emerging AI and agentic technologies is a plus.

The base salary range for this position is $92,250 - $105,057, plus incentives that align with individual and company performance. Actual salaries will vary based on…