Computer Operations Analyst

Job Description

Computer Operations Analyst (Hybrid)

This role is one of five Computer Operations Analysts on the IT Operations team, which also includes two Computer Operations Engineers. The team is responsible for enterprise-wide job scheduling, workload automation, batch processing, and operational monitoring that supports business‑critical systems and services for Woodmen Life Members.

The Computer Operations Analyst serves as a key link between application development, systems engineering, and operations, ensuring production processes run reliably, accurately, and on schedule.

Woodmen Life is seeking a Computer Operations Analyst to help ensure the stability and reliability of our enterprise production environment. In this role, you’ll monitor and manage scheduled job processes, respond to job failures, and work with internal teams to resolve issues quickly and accurately.

This position is ideal for someone with strong attention to detail who enjoys identifying abnormal job behavior, following well‑documented procedures, and knowing their work directly supports critical business outcomes. You’ll gain exposure to enterprise systems, modern automation tools, and a collaborative operations culture.

Woodmen Life offers comprehensive training and a supportive environment that values accountability, trust, and work‑life balance.

• Monitor scheduled job processes to ensure business‑critical work completes accurately and on time.
• Respond to job failures and alerts, following documented procedures and escalation paths.
• Identify unusual or abnormal job behavior before it impacts the business.
• Collaborate with internal teams to keep systems running smoothly for the organization and its members.
• Review activity from previous shifts to identify follow‑ups or required actions.
• Monitor job processes and call out errors, delays, or unexpected behavior.
• Communicate with teammates throughout the shift and ensure clean handoffs between shifts.
• Assist with requests from other teams such as special job runs, deployments, and questions.
• Review, update, and create documentation as processes evolve.
• Design and implement efficient automation solutions for Business Technology processes.
• Build and maintain job flows with dependencies, calendars, and scheduling criteria.
• Serve as scheduler for enterprise‑wide, multi‑platform environments.
• Deploy code, create and update job definitions, and run processes in multiple test environments.
• Troubleshoot production issues, perform root cause analysis, and implement long‑term solutions.
• Work closely with Systems Engineering, Application teams, and Operations staff.
• Serve as the Computer Operations representative on projects and cross‑functional teams.
• Promote and enforce best practices around automation, testing, quality, and change control.
• Support modernization initiatives such as Control‑M migration and print process improvements.
• Develop and maintain runbooks, procedures, and training materials.
• Mentor and support Computer Operations Technicians across all shifts.
• Promote consistency, operational discipline, and knowledge sharing.

• Microsoft 365 and Teams.
• BMC Control‑M.
• Office Client.
• Enterprise systems across mainframe, Windows, and Linux platforms.

• Supporting new product launches for EXL and FIA.
• Preparing environments for migration to SAS Control‑M.
• Modernizing print processes and operational workflows.

• Five years of experience as an Operations Technician or equivalent role in a multi‑platform enterprise environment.
• Five years of experience using enterprise automation and monitoring tools with job dependencies.
• Experience supporting mainframe, Windows, and Linux platforms.
• Strong understanding of Job Control Language (JCL).
• Strong troubleshooting, problem‑solving, and analytical skills.
• Strong written and verbal communication skills.
• Ability to work occasional evenings or overnight shifts as needed.
• Ability to work in a 24x7 on‑call environment.
• Willingness to travel less than 10 percent for training.
• Demonstrated seamless, trustworthy, attentive, and resourceful customer…