Service Desk Coordinator​/Technician Intern; Summer & Fall

IT Service Desk Coordinator/Technician Intern

Internship will take place during Summer 2026 through December 31, 2026.

Internship offers real‑world experience supporting MSP clients through hands‑on technical support, service coordination, and project work.

Intern will learn the Service Desk Coordinator dispatch process to support internal staff and clients, including daily dispatch and coordination of service tickets based on urgency and resource availability to ensure client satisfaction, team productivity, and efficient service delivery.

Intern will also gain experience troubleshooting hardware, software, printer, and connectivity issues in a telephone‑centric environment by diagnosing problems and guiding users through step‑by‑step solutions, escalating to next‑level support for complex issues. The intern will shadow technical staff, including a Cybersecurity Engineer, to document processes and assist with projects such as workstation deployments, new user setups, networking tasks, and other IT initiatives.

• Able to work in‑person in Omaha, NE for 20‑40 hours per week between 8:00AM‑5:00PM Monday‑Friday.
• Understanding of operating systems, business applications, printing systems, network systems, support tools, and how technology is used to provide IT services.
• Technical diagnosis skills.
• Ability to work in a team and communicate effectively.
• Interpersonal skills: telephone skills, active listening, and customer care.
• Organizational skills: multi‑task, adapt to changes, self‑motivated, detail oriented, able to work in a fast‑moving environment.
• Studying an IT‑related field (preferred).

• Identify, diagnose, and resolve problems for end‑users related to workstations, software, hardware, network, and VPN connectivity.
• Diagnose and resolve end‑user network or local printer problems, PC hardware issues, and basic server, e‑mail, internet, VPN, and LAN access problems.
• Perform minor desktop hardware repair for PC equipment and peripherals.
• Document internal processes and procedures and elevate issues as necessary.
• Assist the team in meeting monthly and quarterly goals based on metrics.
• Assist the Service Desk Coordinator to act as the single point of contact to the client for Incidents, Problems, and Requests. Triage and update help‑desk tickets, gather information to ensure tickets are actionable, assign work across technical resources, and communicate with clients to move issues toward resolution.
• Improve client service, perception, and satisfaction through follow‑through, follow‑up, and communication.
• Other duties as assigned.

This is an hourly and non‑exempt position.