Wyse​/Windows Administrator Senior

Job Description

USSTRATCOM is a Command responsible for strategic deterrence, nuclear operations, and enterprise IT services essential to national security. The position provides 24/7 IT & AV services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environments.

• Manage the operation, configuration, and maintenance of virtual machines and their management consoles (Teradici, Wyse Management Suite (WMS), 10
  
  Zig Management Console)
• Provide multi-disciplinary support for mission system services, including life cycle management, engineering, integration, and sustainment of required systems and assured connectivity across geographically separated locations
• Verify system performance after hardware and software installation
• Manage product/service issue resolution and upgrades
• Handle the administration and support of print services
• Diagnose technical problems, escalating unresolved issues according to established procedures, and suggest potential alternative courses of action
• Enhance and maintain training & planning documentation and validate recovery capabilities through periodic testing, including targeted recovery tests conducted throughout the year
• Develop and maintain technical documentation, including manuals, drawings, system specifications, installation records, calibration data, service level agreement compliance, and quality control information
• Collaborate effectively with team members while providing friendly, efficient and professional customer service in support of DoW customers in a demanding environment
• Perform shift work as required to ensure 24X7 coverage and support

• 3+ years of related experience in Critical Systems, System Administration, or Technical Support
• Technical training, certification(s) or BS/BA required
• Proficiency in troubleshooting and problem‑solving
• Aptitude and initiative to learn existing and new technical concepts
• Ability to respond to emergency situations with after‑hours support
• Knowledgeable of DISA STIG requirements for Windows based workstations
• Security Clearance Level: TS/SCI required and must be able to obtain
• Required
  
  Certifications:
  
  Security+ required; ability to obtain ITIL 4 Foundation within 9 months of hire
• US citizenship required

• Full‑flex work week to own priorities at work and home
• 401(k) with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to career development
• Professional growth opportunities, including paid education and certifications
• Cutting‑edge technology learning opportunities
• Paid vacation and holidays

The likely salary range for this position is $93,500 - $126,500, subject to experience, geographic location, and contractual requirements.

Scheduled Weekly

Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:
Onsite

Work Location:

USA NE Offutt AFB

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans