Continuous Improvement and Automation Manager

Continuous Improvement and Automation Manager - ( 193111 )

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves:
What is our impact on the world?

Watch Our Story:

In the role of Continuous Improvement and Automation Manager, we’ll count on you to:

• Process Optimization:
  Lead the identification, scoping, and implementation of process improvement initiatives using methodologies like Lean, Six Sigma, etc.
• ITSM Optimization:
  Streamline Service Desk operations to reduce Mean Time to Resolve (MTTR) and improve First Call Resolution (FCR).
• AIOps & Observability:
  Partner with Infrastructure teams to implement self-healing systems and automated incident response triggers.
• Technical Debt Reduction:
  Identify legacy processes or "shadow IT" workflows that can be consolidated into enterprise automations.
• Automation Delivery:
  Oversee the lifecycle of automation projects—from initial assessment and project plan to UAT and deployment.
• Automation Strategy:
  Evaluate business workflows to identify high-ROI opportunities for automation (AI, and workflow integrations).
• Change Management:
  Act as a bridge between technical teams, ensuring smooth adoption of new tools and cultural buy-in for the changes.
• KPI Management:
  Establish and track metrics for operational efficiency, such as MTR, Uptime, and ROI on automation investments.
• Collaboration:
  
  Partner with other GTG groups to ensure automation projects align with broader company goals and get prioritized according to value.

This on-site role supports 24/7 operations through real-time collaboration. Standard shifts occur within a 6:00 AM – 6:00 PM window, Monday through Friday. Additionally, this position requires scheduled on-call flexibility and the ability to remain reasonably reachable during off-hours for critical business continuity.

• Understanding and experience in the use of APIs
• Bachelor’s degree in computer MIS, Computer Science, or related field
• Specific experience with technology systems utilized in multiple disciplines
• Exposure to international operations desirable

• Associate degree in computer science, information technology or related field. Equivalent relevant experience may be substituted in lieu of degree
• Minimum 5 years in process improvement, operations management, or business transformation.
• Technical Savvy:
  Understanding of automation tools (e.g., Power Automate, Agents) and data visualization tools (e.g., Power BI).
• Methodology:
  Certification in Lean Six Sigma (Green or Black Belt) is highly preferred.
• Analytical Mindset:
  Ability to translate complex problems into actionable efficiency plans.
• Communication:
  Exceptional ability to work with diverse groups and lead them toward a common goal.

At HDR, we are committed to the principles of employment equity. We are an affirmative action and equal opportunity employee. We consider all qualified applicants, regardless of criminal histories, arrest and conviction records.

Ready to learn more? Let's work together to make great things possible.

We design solutions to the world's greatest challenges. We’re always looking for great talent to join our global teams.