IT Support Specialist
Job in
Omaha, Douglas County, Nebraska, 68197, USA
Listed on 2026-05-30
Listing for:
HDR, Inc.
Full Time
position Listed on 2026-05-30
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
Responsibilities
- Apply technology to address business needs and constraints.
- Assist staff to achieve efficient and effective use of computing technology and maximize utilization of computer resources.
- Combine a breadth of IT technical expertise with an overriding concern and urgency for excellent customer service.
- Participate in enterprise-wide IT projects and initiatives.
- Diagnose system hardware, software, and operator problems.
- Provide advanced troubleshooting on complicated IT issues.
- Provide support for software applications.
- Provide desk side training upon request for enterprise applications.
- Request hardware and software through the requisition system as directed by supervisor.
- Provide hardware support, printer and printing support.
- Assist the IT Support team with the inventory management of desktops, laptops, printers, and other personal hardware assets.
- Assist the IT Support team with software inventory where required.
- Provide local office coordination and communication of technical support topics/issues of interest.
- Understand client business needs and effectively match client business needs to technology solutions to implement desired solutions.
- Work with Systems Administrators in performing IT infrastructure processes and procedures assigned to the team.
- Perform other duties as needed.
- Knowledge of Micro Station, AutoCAD, Project Wise and/or GIS.
- This position may include travel.
#LI-KV1
Required Qualifications- Associate's degree in Computer Science/MIS-related area or equivalent work experience.
- A minimum of 1 year of experience in technical support of PC, networks and servers.
- Excellent working knowledge of personal computer and peripherals.
- Experience in systems operations and maintenance.
- Working knowledge of Windows 7/10/365 and Windows 2003/2008/2012 Server.
- Working knowledge of Microsoft Office applications.
- Excellent client service, interpersonal and communication skills.
- Self‑starter able to handle multiple tasks and deadlines with minimal supervision.
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