ServiceNow Platform Team Lead

Responsibilities

• Own platform availability, performance, and operational health.
• Oversee instances (prod/nonprod), upgrades, patching, and release cycles.
• Ensure security, access control, and audit readiness.
• Translate the Platform Owner's roadmap into executable work plans.
• Lead Service Now admins, developers, and technical leads.
• Ensure consistent delivery practices, testing, and documentation.
• Enforce configuration vs. customization standards.
• Run technical review boards and release governance.
• Manage change control and upgrade readiness processes.
• Coach and develop platform engineering talent.
• Coordinate partners, contractors, and vendors as needed.
• Maintain operational KPIs and executive reporting.

This on-site role supports 24/7 operations through real-time collaboration, standard shifts occur within a 6:00 AM - 6:00 PM window, Monday through Friday. Additionally, this position requires scheduled on-call flexibility and the ability to remain reasonably reachable during off-hours for critical business continuity.

• Experience leading teams supporting business critical or enterprise scale applications.
• Experience partnering with architecture, security, or compliance teams.
• Familiarity with vendor and contract management.
• Experience leading service improvement or transformation initiatives.

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• Demonstrated experience administering and supporting enterprise application platforms.
• Prior experience leading or mentoring technical staff.
• Strong understanding of IT service management practices.
• Ability to balance people leadership with technical and operational responsibilities.
• Strong communication, prioritization, and decision making skills.

Primary

Location:

United States-Nebraska-Omaha