IT Support Technician V - Omaha
Listed on 2026-06-03
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IT/Tech
IT Support, Systems Administrator
Summary Information Technology Support Technician
Company: War Horse Gaming, a division of Ho-Chunk, Inc.
Location: Omaha
Job Type: Full-Time | Swing Shift (Supporting 24/7/365 Operations)
- Competitive salary (based on experience)
- Federal Employees Medical Coverage
- Full insurance coverage offerings
- 401(k) with immediate vesting & company match
- Quarterly incentive program
- Paid vacation, holidays & sick time
- Discounted meal program
Ho-Chunk, Inc. is the award-winning economic development corporation of the Winnebago Tribe of Nebraska. Its mission is to drive long-term economic growth and create meaningful employment opportunities for Tribal members while supporting community development and strengthening Tribal sovereignty.
War Horse Gaming is a premier gaming and entertainment operator developed in partnership with the Nebraska Horsemen’s Benevolent and Protective Association (HBPA). With properties in Lincoln, Omaha, and South Sioux City, War Horse Gaming blends modern casino operations with local economic development and community impact. Rooted in Tribal values and focused on exceptional guest experiences, War Horse continues to elevate entertainment across Nebraska.
Our NATIVE Values- Native American Owned & Proud – Serving the Winnebago Tribe of Nebraska
- Accountable – Always doing what’s right
- Team-Focused – Driving inclusive progress
- Innovative – Creating solutions
- Visionary – Leading with purpose
- Excellence – Through learning and performance
The Information Technology Support Technician is responsible for supporting and maintaining in-house technology equipment and IT/AV systems across the Omaha property. This role ensures optimal performance of corporate hardware and software by installing, configuring, troubleshooting, and upgrading systems. The technician also provides end-user support, training, and technical guidance to maintain seamless daily operations.
Key Responsibilities- Support and uphold the Mission, Vision, and NATIVE Values of War Horse Gaming
- Assist in business continuity and disaster recovery planning; respond to system emergencies as needed
- Install, configure, test, monitor, and troubleshoot:
- End-user devices
- Network hardware
- Printers and scanners
- Audio/Visual (AV) systems
- Related software applications
- Diagnose and resolve complex IT and hardware issues; coordinate off-site repairs when necessary
- Provide AV support and communicate with third-party vendors as needed
- Deliver hands‑on training and technical support to staff on system usage and equipment operation
- Maintain accurate inventory of IT assets, including servers, routers, switches, monitors, and peripherals
- Document all hardware installations, failures, repairs, and removals
- Track and manage IT equipment contracts and vendor services
- Respond promptly to support requests via phone, email, and ticketing systems
- Perform additional duties as assigned
Required:
Must be 21 years of age or older.
High school diploma.
Two (2) years of experience installing and troubleshooting Windows operating systems, desktop hardware, and Microsoft products, with exposure to deploying and maintaining servers and network equipment in a data center.
One (1) year of experience working in an Active Directory environment using system tools such as Wire Shark, Fluke Meter, Altiris, and Ghost.
Strong English communication skills (written and verbal).
Previous experience in a casino setting.
Experience with gaming systems, table game systems, cash‑dispensing systems, and kiosk technology.
Preferred:
Microsoft, Cisco, CompTIA A+, or Network+ certification.
Physical Requirements
Exposure to varying conditions including weather, confined spaces, noise, dust, chemicals/fumes, heights, and secondhand smoke.
Requires regular lifting of up to 50 lbs, physical agility, balance, coordination, and dexterity for handling IT equipment.
Involves extended periods of mobility, standing, and occasional overtime or extended hours.
Requires concentration, analytical thinking, and decision‑making under time pressure.
Full‑time role supporting 24/7/365 operations.
Day or Swing, with…
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