Platform Operations Lead

At HDR, our employee‑owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. We foster a culture of inclusion throughout our company and within our communities, constantly asking:
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• Define and lead the operational strategy for observability, monitoring, incident management, and reliability engineering across the VCF platform.
• Establish enterprise‑level standards for service health modeling, operational telemetry, dashboard architecture, alert governance, and SLO adoption.
• Own the major incident operational model for platform services, including escalation design, command structure, stakeholder communication, and recovery accountability.
• Drive long‑term reliability improvement initiatives by identifying systemic issues, recurring failure points, and architectural opportunities.
• Lead design decisions related to integration of VCF Operations with enterprise observability, ITSM, CMDB, automation, and reporting ecosystems.
• Oversee operational readiness for additional VCF platform tools and shared services, ensuring consistent support models and telemetry coverage.
• Direct capacity and performance strategies for platform growth, resiliency, and service sustainability.
• Embed cloud security operations, monitoring controls, policy adherence, and compliance reporting into platform operations practices.
• Partner with architecture, cloud, security, compliance, and service management teams to align platform operations with enterprise standards and risk controls.
• Establish operational governance for alert quality, incident trends, post‑incident action closure, and service performance reporting.
• Provide leadership, coaching, and technical direction to Platform Operations Engineers across all levels.
• Influence roadmap priorities for automation, resilience engineering, self‑healing capabilities, and platform operational maturity.
• Schedule & Presence:
  This on‑site role supports 24/7 operations through real‑time collaboration within a 6:00 AM – 6:00 PM window, Monday through Friday. The position requires scheduled on‑call flexibility and the ability to remain reachable during off‑hours for critical business continuity.

• Deep hands‑on experience with VMware Cloud Foundation Operations, Aria Operations, Aria Operations for Logs, and adjacent VCF platform tools.
• Experience supporting hybrid cloud environments and integrating public cloud operations with on‑premises platforms.
• Strong familiarity with Dynatrace, Service Now, CMDB/ITOM, and enterprise event management ecosystems.
• Experience establishing operational controls aligned to internal audit, security policy, and compliance frameworks.
• Experience with infrastructure resilience, service restoration planning, and operational risk reduction initiatives.
• Relevant advanced certifications in VMware, Azure, security, ITIL, or observability disciplines.

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field, or equivalent experience.
• Minimum 7 years of experience in platform operations, infrastructure engineering, observability, site reliability, or related enterprise operations roles.
• Deep experience leading monitoring, incident management, and reliability programs for complex enterprise infrastructure.
• Expert knowledge of VMware vSphere and strong operational knowledge of VMware Cloud Foundation platforms and dependencies.
• Demonstrated experience designing service reliability frameworks, operational governance models, and metrics‑based improvement programs.
• Strong experience with enterprise observability architecture, integration strategy, and automation design.
• Experience leading cross‑functional technical initiatives involving operations, security, cloud, and compliance stakeholders.
• Strong understanding of cloud security practices, operational controls, and regulatory/compliance considerations.

Full‑time

United States – Arizona, Phoenix;
Minnesota, St. Paul;
Texas, Austin;
Missouri, Kansas City;
South Carolina, Columbia;
Colorado, Denver;
Virginia, Vienna;
Minnesota, Saint Louis Park;
California, Folsom;
Oregon, Portland;
New Jersey, Pennington;
New Jersey, Woodcliff Lake;
Florida, Orlando;
Pennsylvania, Harrisburg;
Oregon, Salem;
Texas, Fort Worth;
Pennsylvania, Pittsburgh;
Texas, San Antonio;
Texas, Dallas;
New Mexico, Albuquerque;
Washington, Olympia;
Colorado, Englewood.

At HDR, we are committed to the principles of employment equity. We are an affirmative action and equal opportunity employer. We consider all qualified applicants, regardless of criminal histories, arrest and conviction records.