Continuous Improvement and Automation Manager

At HDR, we are committed to creating a welcoming environment where each employee is valued and respected. In this role as Continuous Improvement and Automation Manager, you will drive efficiency within GTG and reimagine how work gets done by blending Lean methodologies with modern technology.

• Process Optimization:
  Lead the identification, scoping, and implementation of process improvement initiatives using methodologies such as Lean and Six Sigma.
• ITSM Optimization:
  Streamline Service Desk operations to reduce Mean Time to Resolve (MTTR) and improve First Call Resolution (FCR).
• AIOps & Observability:
  Partner with Infrastructure teams to implement self-healing systems and automated incident response triggers.
• Technical Debt Reduction:
  Identify legacy processes or shadow IT workflows that can be consolidated into enterprise automations.
• Automation Delivery:
  Oversee the lifecycle of automation projects—from initial assessment and project plan to UAT and deployment.
• Automation Strategy:
  Evaluate business workflows to identify high-ROI opportunities for automation, including AI and workflow integrations.
• Change Management:
  Act as a bridge between technical teams, ensuring smooth adoption of new tools and cultural buy-in for changes.
• KPI Management:
  Establish and track metrics for operational efficiency, such as MTTR, uptime, and ROI on automation investments.
• Collaboration:
  
  Partner with other GTG groups to ensure automation projects align with broader company goals and are prioritized according to value.

This on-site role supports 24/7 operations through real-time collaboration. Standard shifts occur within a 6:00 AM – 6:00 PM window, Monday through Friday. Additionally, the position requires scheduled on-call flexibility and the ability to remain reasonably reachable during off-hours for critical business continuity.

• Understanding and experience with APIs
• Bachelor's degree in Computer MIS, Computer Science, or related field
• Specific experience with technology systems utilized in multiple disciplines
• Exposure to international operations desirable

• Associate degree in computer science, information technology, or related field. Equivalent relevant experience may be substituted in lieu of a degree.
• Minimum five years in process improvement, operations management, or business transformation.
• Technical Savvy:
  Understanding of automation tools (e.g., Power Automate, Agents) and data visualization tools (e.g., Power BI).
• Methodology:
  Certification in Lean Six Sigma (Green or Black Belt) highly preferred.
• Analytical Mindset:
  Ability to translate complex problems into actionable efficiency plans.
• Communication:
  Exceptional ability to work with diverse groups and lead them toward a common goal.

Primary

Location:

United States – Nebraska – Omaha

Industry: IT

Schedule: Full-time

Employee Status: Regular

At HDR, we are committed to the principles of employment equity. We are an affirmative action and equal opportunity employer. We consider all qualified applicants, regardless of criminal histories, arrest and conviction records.