Sr Systems Administrator

Senior Systems Administrator – Endpoint Engineering

We’re actively seeking a Senior Systems Administrator to join our enterprise Endpoint Engineering team. It is preferred that this role be performed in a Pacific Life office location in Newport Beach, CA, Charlotte, NC, or Omaha, NE.

As a Senior Systems Administrator on the Endpoint Engineering team, you will play a key role in Pacific Life’s long‑term success by owning and managing endpoint operational support activities and driving initiatives that ensure end‑user devices are built, deployed, and managed in a consistent, performant, and secure manner. You will collaborate closely with operations support personnel and endpoint engineers who are passionate about delivering a high‑quality experience for our end‑user community.

Partner across the organization to identify, evaluate, and resolve issues related to the client computing environment and endpoint technology solutions.

Own the successful delivery of operational initiatives that improve the security, reliability, and compliance of the endpoint environment while maintaining an excellent end‑user experience.

Manage the Endpoint Engineering support queue, including prioritization, triage, and driving timely resolution of incidents and requests.

Act as a point of escalation for the Service Desk and Desk Side teams, performing trend analysis and resolving complex or recurring technical issues.

Develop, refine, and maintain operational metrics, key risk indicators (KRIs), and reporting related to endpoint health, compliance, and performance.

Assist and mentor teammates through knowledge sharing, documentation, and hands‑on guidance.

Partner closely with Security teams to ensure Endpoint Engineering risk issues are tracked, remediated, and resolved within defined SLAs.

4+ years of experience in systems administration with a focus on endpoint engineering and complex client computing issue resolution.

4+ years of experience supporting modern endpoint management platforms (e.g., Active Directory, Microsoft Intune, SCCM, Jamf).

4+ years of experience in endpoint security, patching, compliance, and risk management practices.

Strong understanding of Microsoft Modern Workplace concepts and modern endpoint management in cloud and hybrid environments.

Subject‑matter expertise in Microsoft systems and desktop technologies across physical and virtual environments, including service ownership within a tiered support model.

Experience with VDI technologies, SSO, client patching tools, and core networking concepts.

Proven track record of delivering operational projects in a fast‑paced, multifaceted environment.

Growth mindset with a passion for continuous learning and improvement.

Strong communication skills with the ability to deliver clear, concise, and effective messaging.

Bachelor’s degree or equivalent practical experience.

Deep technical expertise and a demonstrated ability to troubleshoot complex endpoint issues at scale.

Experience leading or supporting operationally focused projects in client computing environments.

Hands‑on experience implementing and managing Windows Autopilot and post‑provisioning automation.

Experience with Windows 365 Cloud PC and/or Azure Virtual Desktop.

Experience managing macOS devices using Jamf and Apple Business Manager or similar platforms.

Experience developing automation through scripting or code‑based solutions (Power Shell, Python, Bash).

The base pay range represents Pacific Life’s good‑faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Most employees are eligible for additional incentive pay.

$98,010.00 – $

• Medical, Dental, Vision, and Wellbeing Reimbursement Account for self and eligible dependents.
• Generous paid time off options:
  Paid Time Off, Holiday Schedules, and Financial Planning Time Off.
• Paid Parental Leave and Adoption Assistance Program.
• Competitive 401(k) savings plan with company match and additional contribution regardless of participation.

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.