Sr. Ops Business Services Specialist-Inforce

Job Description

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better.

Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.

We’re actively seeking a talented Sr. Operations Business Services Specialist to join our Inforce Operations Processing team within our Consumer Markets Division in Omaha, NE.

• Process advanced life insurance financial and non-financial transactions with a high degree of accuracy and independence.
• Review requests for good order, input transaction details into administration systems, and resolve issues efficiently.
• Maintain clear, thorough documentation to support seamless ongoing customer service.
• Meet established benchmarks for quality, accuracy, utilization, and turnaround time.
• Conduct quality reviews of foundational work and share insights to improve outcomes.
• Support peer training and knowledge sharing as assigned.
• Participate in process improvement initiatives and workflow support activities.
• Communicate effectively with team members, internal stakeholders, and customers to coordinate case work and resolve processing issues.
• Participate and contribute to team meetings, special tasks, and assignments as needed.

• 2+ years of experience processing life insurance and/or annuity transactions in an operations or customer service environment.
• Strong technical aptitude and attention to detail.
• Ability to work independently with minimal supervision.
• Clear and professional written and verbal communication skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Comfort navigating multiple technology platforms.
• Effective critical thinking and problem‑solving skills.
• Commitment to driving an industry‑leading customer service experience.

• A positive attitude, growth mindset, and commitment to self‑development; aptitude for agile learning.
• Experience with in the financial services industry.
• Experience with Multi‑Life, ALIS, Vantage and any loans, surrenders, withdrawals in CK4 and ETP.

• Prioritization of your health and well‑being including Medical, Dental, Vision, and a Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents.
• Generous paid time off options including Paid Time Off, Holiday Schedules, and Financial Planning Time Off.
• Paid Parental Leave as well as an Adoption Assistance Program.
• Competitive 401(k) savings plan with company match and an additional contribution regardless of participation.

$26.31 - $32.15 per hour.

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.