Technical Support Specialist

Omaha
2285 South 67th Street
Suite 200
Omaha, NE 68106, USA

Lincoln
1010 Lincoln Mall
Suite 300
Lincoln, NE 68508, USA

Provide technical service and support to enable the University of Nebraska to change lives and save lives.

• Do you enjoy collaborating with a supportive team?
• Do you possess excellent customer service skills, paired with empathy and patience when addressing challenges?
• Are you highly adaptable and can easily adjust to changing priorities?
• Does the opportunity to work at a fast-paced organization excite you?

If so, we invite you to apply for this exciting opportunity!

At the University of Nebraska Foundation, we grow relationships and resources that enable the University of Nebraska to change lives and save lives. We believe that our strong commitment to inclusion and respect is essential to accomplishing this mission through our values of teamwork, integrity, and passion for mission. We invite, explore, and celebrate differences to increase productivity, spark innovation, and most importantly, accomplish our mission.

You will join the foundation at an exciting time, with the opportunity to make a transformational impact. The foundation is in the public phase of a historic campaign to raise $3 billion to build a better future for Nebraska. The campaign is being led by many enthusiastic volunteers representing all areas of the University of Nebraska System.

This position will work in our Lincoln or Omaha office. This position supports staff in all locations, with local travel required.

• Serve as the first line of support for end users via phone, email, chat, or a ticketing system.
• Quickly learn new software applications, providing support and training to staff as needed.
• Multitask effectively while prioritizing multiple incoming requests.
• Deliver excellent customer service, clearly communicating with users to resolve issues and ensure a positive support experience.
• Understand basic cybersecurity and infrastructure best practices.
• Learn and assist with level 1 and 2 support-related issues.
• Build and maintain strong working relationships with external vendors, university users, and support teams.

• Detail-oriented individuals who value precision and processes.
• Genuine and approachable individuals who can make authentic connections and provide exceptional service while working with a wide variety of people.
• Motivated learners who are inquisitive and desire to continually grow in their career.
• Collaborative team players who can function independently, as well as part of a team.
• Problem-solving individuals who can effectively prioritize and execute multiple tasks in a fast-paced environment with proven problem-solving skills.
• Reliable, organized, and adaptable individuals who can manage multiple responsibilities and effectively prioritize competing priorities.

• Minimum Education: Associate's degree or equivalent.
  Preferred Experience: Bachelor’s degree.
• Minimum Experience: 1 year of experience in a customer service role within a professional environment.
  Preferred Experience: 1-3 years’ experience in computer/technical support.
• Strong oral and written communications.
• Highly adaptable and able to adjust to changing priorities.
• Ability to create technical documentation.
• Analytical and problem-solving skills.
• Ability to build relationships and work with technical and business stakeholders.
• Ability to think strategically and collaborate with others.
• Candidates will also be evaluated on our core values of passion for mission, integrity, and teamwork.

• Mission-driven work that changes lives and saves lives.
• A strength-based, engagement-focused, and performance-oriented culture.
• Ongoing learning and development opportunities for your career growth.
• An award-winning wellness program.
• 12 weeks of paid medical leave, including maternity and paternity leave.
• 12 paid holidays and generous vacation time.
• A generous retirement match and multiple incentive compensation programs.
• University of Nebraska tuition reimbursement for you and your dependents.

• Recognition by the Chronicle of Philanthropy as one of America’s Favorite Charities.
• Founded in 1936, the University…