IT Support Technician | Omaha, Nebraska

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Regular Full-Time Individual Contrib Omaha, NE, US

12 days ago Requisition

We’re looking for an IT Support Technician I to support our Information Systems team in the Omaha office
. In this role, you’ll be the first point of contact for employees across the organization—troubleshooting issues, providing technical support, and helping keep our systems running smoothly. This is a great opportunity to grow your IT career in a supportive, team-oriented environment.

At Farmers National Company, we foster a collaborative, respectful, and team-focused environment where employees feel supported and valued. As an employee‑owned company, we believe in shared success and encourage open communication, continuous learning, and professional growth
.

• Respond to IT support requests (phone, email, in‑person)
• Troubleshoot hardware, software, and application issues
• Track and resolve tickets in a timely manner
• Provide technical support to employees across all departments
• Assist with installation, configuration, and maintenance of devices and systems
• Communicate clearly and professionally with users
• Participate in rotating on‑call support
• Support additional IT projects as needed

• Associate’s Degree in IT, Computer Science, or related field or High School Diploma/GED with 4+ years of relevant experience
• 1+ year of IT Help Desk or technical support experience
• Basic knowledge of computer systems, troubleshooting, and maintenance
• Strong communication, organization, and customer service skills

• Team‑oriented with a strong sense of integrity
• Reliable and accountable
• Problem‑solver with a customer‑first mindset
• Eager to learn and grow technical skills

• Frequent sitting, computer use, and communication
• Occasional bending, lifting, or moving up to 50 lbs

• Employee‑owned company with shared success
• Collaborative, supportive team environment
• Career growth and development opportunities
• Exposure to a wide range of technologies

Start your IT career with a company that values your growth and contributions—apply now!