Level 1 Desktop Technician

Role Overview

Provide technical support for users in a corporate environment, troubleshooting hardware, software, and peripheral issues. Serve as the first point of contact for IT support requests, ensuring timely resolution or escalation. Install, configure, and troubleshoot Microsoft operating systems, Office 365 applications, and client‑specific software.

• Resolve hardware, software, and peripheral issues.
• Document support requests and resolutions.
• Install and configure Microsoft operating systems and Office 365 applications.
• Set up and maintain workstation components.
• Manage IT asset deployment and retrieval.

Must be able to lift up to 40 lbs, stand or walk for extended periods, and work in confined spaces.

Excellent communication skills, problem‑solving skills, and attention to detail required. Ability to work independently and as part of a team, with strong customer service skills and the ability to communicate professionally with urgency and empathy.

• US Citizen or Lawful Permanent Resident
• High School Diploma or equivalent
• 1‑3 years of experience in IT support or related field
• Proficiency in troubleshooting laptops, desktops, printers, and other peripherals
• Strong knowledge of Microsoft Office applications and client‑specific software
• Familiarity with Active Directory, Workstation OS (Windows 10/11)
• Experience with remote desktop connectivity tools
• Basic understanding of network protocols
• CompTIA A+ certification
• Audio/Visual (A/V) experience a plus

• Health insurance
• Paid time off
• Retirement plan
• Learning budget
  
  Parental leave
• Wellness program