Product Manager

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We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved.

If you want to make an impact on a global scale, come make a difference at Fiserv.

Product Manager

As a Product Manager in Issuer Disputes Strategy, you will define and deliver product capabilities that support dispute operations across Money Network. You will partner with business stakeholders, technology teams, operations, and third-party vendors to translate business needs into product requirements, implementation plans, and measurable outcomes. This role is important to reducing dispute‑related financial losses, improving the cardholder experience, and meeting client expectations.

• Define product strategy, roadmap priorities, and business requirements for issuer disputes platforms and related operational tools
• Partner with business stakeholders, engineering, operations, and third-party vendors to deliver new system implementations and enhancements to existing platforms
• Create and maintain product documentation, including business requirements, process flows, user stories, acceptance criteria, and executable test plans
• Analyze current disputes processes, system interactions, and operational workflows to identify gaps and define future‑state solutions that reduce financial losses
• Manage delivery plans, milestones, dependencies, risks, and scope changes to support predictable and successful execution
• Support product lifecycle activities for prepaid dispute operations systems, including implementation, enhancement, maintenance, and change readiness
• Monitor industry and regulatory developments, including card network rules, authorization decisioning, and dispute‑related requirements, to inform product decisions
• Coordinate across fraud operations, product and channel technology teams, strategy and analytics, cybersecurity, and client‑facing teams to align outcomes and execution

• 5+ years of experience in product management, project management, business analysis, or a combination of these areas within payments, financial services, banking, or software environments
• 4+ years of experience gathering, documenting, and validating business requirements, process workflows, and functional specifications with business and technical stakeholders
• 4+ years of experience supporting disputes processing, payments operations, or related platforms for card‑based products
• Experience using delivery and documentation tools such as Microsoft Project, Microsoft Excel, Microsoft PowerPoint, Jira, Confluence, or similar platforms
• Experience analyzing system interactions, defining process improvements, and supporting implementation and testing activities for technology products
• Bachelor’s degree in Business, Computer Science, or a related field, or equivalent combination of education, related experience and/or military experience

• Project Management Professional (PMP), Certified Business Analysis Professional (CBAP), or similar certification, or equivalent certification
• Experience working in Agile, Waterfall, or hybrid delivery models
• Experience implementing fraud prevention systems, dispute management tools, or payments software
• Knowledge of Visa, Mastercard, and other payment network dispute processes and rules

• This role is on-site Monday through Friday. Fiserv considers in‑person collaboration to be an essential part of this role as in‑person office experiences help you with your overall onboarding experience and lead to stronger productivity.

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F‑1 (OPT, CPT, STEM), H‑1B, H‑2, or TN, or any candidate requiring…