Tier 1 IT Support Analyst

Must be able to work onsite M-F at client office at 120th & L, Omaha, NE. Must be USC or GC.

Hourly rate up to $22 per hour. 4-6 month contract (possibility of extension).

Our client is seeking an onsite Tier 1 IT Support Technician to provide day-to-day end-user support while their internal IT team focuses on a major transportation management system implementation. This is a short-term contract engagement expected to last approximately 4–6 months.

The ideal candidate will have strong customer service skills, experience supporting end users in a Microsoft environment, and the ability to handle a wide variety of desktop support and IT administration tasks independently.

• Provide Tier 1 help desk and desktop support for end users
• Troubleshoot hardware, software, laptop, and peripheral issues
• Set up and configure new user accounts, workstations, and equipment
• Support employee onboarding and offboarding activities
• Manage user accounts and permissions within Active Directory
• Administer Microsoft 365 user accounts and licensing
• Assist with SharePoint administration and file share management
• Respond to support requests and document resolutions
• Coordinate with third-party software vendors to resolve application issues
• Serve as the liaison between end users and external support providers
• Perform routine IT support tasks and maintain a high level of customer service
• Provide hands‑on support for onsite technology needs and equipment deployment

• 2–5 years of IT Help Desk, Desktop Support, or End User Support experience
• Experience supporting Windows-based environments
• Active Directory
• Microsoft 365 Administration
• Share Point
• PC/Laptop hardware troubleshooting
• User account management
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service abilities
• Ability to work independently in a fast-paced environment

Must be able to work onsite in Omaha, NE

• Experience supporting small to mid-sized business environments
• Experience with user onboarding and offboarding processes
• Exposure to ticketing systems and IT service management practices
• Experience coordinating with third-party software vendors
• Basic networking knowledge

• Provides reliable day-to-day support for end users
• Keeps help desk requests moving efficiently
• Reduces workload on internal IT resources during a critical software implementation
• Delivers a positive support experience for employees throughout the engagement